Job details
Salary $90,000 - $105,000 a year job type full-time
Full job description
General purpose of the job
The senior membership process engineer will be responsible for developing the strategy for census eligibility process by evaluating existing census / eligibility process for efficiency, effectiveness, and qualityIdentifying areas that need to be improved or changed, with the goal being to make census / eligibility process efficient and less costlySenior membership process engineer will transform everside health’s census / eligibility process to best-in-class by using technology and innovation achieving operational efficiencies.
About the team: the member engagement datatician team helps address key strategic questions and identifies strategies to improve the consumer conversion funnelOur unique team of dataticians & process engineers are highly focused and dedicated to patient engagement/experience by pairing best in class data science solutions with business strategy to achieve profitable growthThe team has three focus areas - 1Optimizing acquisition and retention targeting 2Nps and patient satisfaction survey analysis 3Develop data-driven tools and solutions to enhance patient experience.
Essential duties & responsibilities
Define optimal census process with cross-organizational considerations: sales (rfp), implementation, it, member services, billing, and reporting (internal & external).
Conduct and maintain inventory of all client census filesIdentifying gaps and defining engagement opportunities.
Document and standardize workflows, including who does what when and how.
Design and implement monthly audit process for all client census files.
Define project plan and roadmap for new acquisition census processes, including day 1 needs.
Define and implement monthly eligibility and membership reporting process (internal & external perspectives).
Develops a strategic plan to optimize census / eligibility data to inform and optimize acquisition & retention targeting.
Conduct research and make recommendations to develop new and improved processes for census / eligibility.
Desired attributes
Ability to think creatively and initiate innovative solutions to challenges.
Superior communication skills, ability to communicate and present findings clearly to both technical & non-technical audiences.
Above average skills & competencies in building and maintaining highly collaborative environment, such as: interpersonal skills, communication skills, knowledge sharing and strategy.
Multi-modal communication skills.
Highly curious & creative.
Minimum qualifications
Bachelor’s degree or equivalent work experience.
5+ years hands-on experience as data analyst role.
Previous working experience within project management, pmp certification a plus.
Experience working with structured data representing various file layouts and defining optimal process to ingest to achieve the business needs.
Knowledge of salesforce marketing cloud, salesforce community cloud, and salesforce as crm preferred.
Experience with snowflake, microsoft excel, (knowledge of python or r a plus).
Demonstrable ability to collaborate with internal and external business partners to develop technical/business approaches.
Experience or if no experience desire to learn applications of analytical rigor and statistical methods to analyze large amounts of data, using advanced statistical techniques.
Experience or if no experience desire to learn analysis of structured and unstructured data, including 3rd party data, to solve multiple and complex business problems.
Pay range: $90,000 - $105,000
