Job details
Job type full-time
Full job description
It’s time for a change…
Your future evolves here
Evolent health has a bold mission to change the health of the nation by changing the way health care is deliveredOur pursuit of this mission is the driving power that brings us to work each dayWe believe in embracing new ideas, testing ourselves and failing forwardWe respect and celebrate individual talents and team winsWe have fun while working hard and evolenteers often make a difference in everything from scrubs to jeans.
Are we growing? absolutelyWe have seen about 30% average growth over the last three yearsAre we recognized? definitelyWe were named one of “becker’s 150 great places to work in healthcare” in 2016, 2017, 2018 and 2019 and are proud to be recognized as a leader in driving important diversity and inclusion (d&i) efforts: evolent achieved a 95% score on its first-ever submission to the human rights campaign`s corporate equality index; was named on the best companies for women to advance list 2020 by parity.org; and we publish an annual diversity and inclusion annual report to share our progress on how we’re building an equitable workplaceWe recognize employees that live our values, give back to our communities each year, and are champions for bringing our whole selves to work each dayIf you’re looking for a place where your work can be personally and professionally rewarding, don’t just join a company with a missionJoin a mission with a company behind it.
Evolent health is looking for an all-rounder analyst to be a key member of the vendor application services teamThis person will play a crucial role in supporting over 3,000 users of a group of productivity tools across the organizationThe position requires client-facing experience with a focus on analysis and qaThe analyst will be responsible for documenting requirements, performing research and analysis, assist with qa on special projects and daily operations of jira and confluence usersThe candidate must be customer-focused, analytical, operationally-minded, and detail-oriented.
Responsibilities
Analyze requests for support, new jira features, and modificationsTriage incoming requests and coordinate with the requestor to document detailed requirements and route appropriately.
Support jira projects, roles, workflows, ticket security, and plug-ins within the administered applications.
Identify tasks that are routine and propose ways to automate or streamline them.
Assist teams with creating kanban boards, dashboards, and quick filters in jira to provide operational support, workflow tracking, and meaningful operational/performance metrics and status reportsTrain teams for effective ongoing maintenance of kanban boards and filters.
Research and recommend third-party add-ons to extend atlassian suite functionality as needed.
Perform analysis with key stakeholders, customers, and team members to ensure requirements are captured, met and the appropriate solutions are implemented.
Adhere to change management, security, compliance, legal and other policies, procedures, and protocols.
Perform periodic reviews of the systems for configurations, permissions, role and client-based access, workflows, and integrations.
Work on special projects as identified by leadership
Contribute to confluence knowledge bases
Qualifications
Required
Bachelor’s degree and at least 4 years of application support experience
Strong written and verbal communications skills
Willingness to learn and adapt quickly
Strong understanding of business processes and experience leveraging atlassian suite to maximize and improve those processes.
Ability to work with teams globally in a diverse multi-stakeholder environment.
Ability to work in a dynamic environment, including the ability to manage and prioritize tasks while maintaining a service-oriented work ethic.
Work independently, collaborate well with other team members, and an overall team player.
Preferred
Experience as a business analyst with excellent process and analytical skills and with proven ability to interpret and translate user requests into actionable requirements.
Energy and passion to invent and create new solutions, challenge the status quo, and drive positive change.
1 year of experience with project management skills
1 year of experience with sql
Certifications in atlassian applications administration
Technical requirements:
Currently, evolent employees work remotely temporarily due to covid-19As such, we require that all employees have the following technical capability at their home: high speed internet over 10 mbps and, specifically for all call center employees, the ability to plug in directly to the home internet routerThese at-home technical requirements are subject to change with any scheduled re-opening of our office locations.
Evolent health is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
#li-remote
