Job details
Job type full-time
Full job description
It’s time for a change… your future evolves here
Evolent health has a bold mission to change the health of the nation by changing the way health care is deliveredOur pursuit of this mission is the driving force that brings us to work each dayWe believe in embracing new ideas, challenging ourselves and failing forwardWe respect and celebrate individual talents and team winsWe have fun while working hard and evolenteers often make a difference in everything from scrubs to jeans.
Are we growing? absolutely about 40% in year-over-year revenue growth in 2018 Are we recognized? definitelyWe have been named one of “becker’s 150 great places to work in healthcare” in 2016, 2017, 2018 and 2019, and one of the “50 great places to work” in 2017 by washingtonianWe recognize employees that live our values, give back to our communities each year, and are champions for bringing our whole selves to work each dayIf you’re looking for a place where your work can be personally and professionally rewarding, don’t just join a company with a missionJoin a mission with a company behind it.
Evolent health is looking for an associate director, platform operations to be a key member of the platform operations teamThis individual will play a critical role in executing evolent health’s mission by leading the ongoing operations of the platform and delivery of the valued-based strategy with evolent health’s partners by close coordination with evolent business and it teams.
What you’ll be doing:
Delivery
Work within a matrix organization delivering platform functions in a most effective manner while working closely with partner organizations and market teams
Holding internal constituents accountable for their work by setting expectations and achieving commitments
Manage and prioritize the project workstreams, while managing expectations of internal and external customers
Provide oversight and monitor overall platform health to ensure functionality and high availability
Proactively work to improve delivery quality, repeatability and on time delivery of key projects as part of both partner and/or strategic company initiatives
Monitor work of team members, ensuring that execution steps are in alignment with business objectives, on-time, and within budget
Maintain detailed understanding of all technical operational processes, schedules and dependencies across multiple populations and data sources
Provide technical expertise and support through deep understanding of evolent health’s services and products
Responsible for developing and maintaining partner success dashboards, platform stability dashboards, etc.
Account management
Develop and maintain trusted, long-term client relationships in collaboration with the evolent business operations teams
Provide technical leadership to ensure positive client relationships.
Be a strategic advisor to advance new population health practices and tools that expand the client partnership.
The experience you’ll need (required):
Bachelor’s degree required
At least 5 years of health care management and/or technical consulting experience
3+ years of client management and/or program management required.
Strong technical aptitude and ability to understand complex processing architecture
Able to understand the business functionality of the platform and connected inter-dependency of functions, data and technology
Ability to communicate effectively with technical representatives from internal and external partners regarding technical requirements and issues
Prior account management and/or team management experience serving as the primary client interface with executive sponsors
Proven track record of strong client management; excellent client & customer service skills
Excellent written and oral presentation skills, with the ability to engage, inspire, build credibility and engender trust across all levels of an organization
Excellent understanding of project management principles, such as organization, documentation, and delegation
Able to complete successful projects that are on schedule and receive high satisfaction results
Able to identify issues and work through a resolution process by including appropriate teams
Finishing touches (preferred):
Advanced knowledge of ms office products, including ms project.
Working knowledge of ms sql and/or other reporting / business intelligence solutions.
Working knowledge of clinical data processing (adt’s ccd’s, lab’s, etc.)
Previous health care experience in one or more of the following areas: provider systems, health plans, payer contracting, bundled payments, risk adjustment and/or acos
Healthcare/pop health business understanding to be able to understand end user and client business process and define/document business process requirements
Excellent communication and negotiation skill that includes working with technical, business and executive audiences
Able to function, and successfully manage, in a demanding and stressful environment
Able to deviate from standard/established pm methodologies to accomplish dynamic project completion against difficult deadlines and problems
Operationally minded with an appetite for understanding, tracking, organizing, and streamlining a high volume of operational details and coordinating operational activities across internal and external participants
Itil, pmp, six sigma certifications a plus
Technical requirements:
Currently, evolent employees work remotely temporarily due to covid-19As such, we require that all employees have the following technical capability at their home: high speed internet over 10 mbps and, specifically for all call center employees, the ability to plug in directly to the home internet routerThese at-home technical requirements are subject to change with any scheduled re-opening of our office locations.
Evolent health is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
Li-remote
