Job details
Job type full-time
Full job description
Overview: if you are an organized person, have great customer service skills, and a desire to work with an awesome team in the medical space, this job may be the one for you!
Another plus?..This is 100% remote opportunity.
The client coordinator is responsible for servicing inquiries from clients, physicians, nurses or any representative acting on behalf of a clientThis position performs a wide range of data processing tasks, including data preparation, data entry, data tracking, documentation and filingAll duties are handled with a high degree of quality customer service and in compliance with all regulatory and company standardsResponsibilities:
Essential duties and responsibilities to perform this job successfully include, but are not limited to the following:
Handles and responds promptly to inquiries from clients and/or anyone acting on behalf of the client regarding questions, report status, concerns, or general requests for information
Utilizes appropriate systems and databases to enter client or examinee information and or retrieve information as needed
Maintains daily contact with the qa department regarding workflow and pending report status
Files and archives open and closed cases
Verifies all client information is current in the database and all client specific guidelines and or rules or information is documented in the system
Work independently and in partnership with other team members to ensure that questions are addressed, documented and cases are returned in a timely fashion
Appropriately directs calls to other departments as needed
Performs various clerical duties such as typing, filing, emailing, and proofreading as required
Assists in resolution of customer complaints and quality assurance issues as needed
Qualifications:
Education and/or experience
High school diploma or equivalent required
1+ years clerical experience; or equivalent combination of education and experience required
Experience in a medical office or insurance industry preferred but not required
Qualifications
Must possess complete knowledge of general computer, fax, copier, scanner, and telephone
Must be knowledgeable of multiple software programs, including but not limited to microsoft word, outlook, excel, and the internet
Must have a full understanding of hipaa regulations and compliance
Demonstrates accuracy and thoroughnessLooks for ways to improve and promote quality and monitors own work to ensure quality is met
Must demonstrate exceptional communication skills by conveying necessary information accurately, listening effectively and asking questions where clarification is needed
Must be able to work independently, prioritize work activities and use time efficiently
Must be able to maintain confidentiality
Must be able to demonstrate and promote a positive team -oriented environment
Demonstrates reliability and abides by the company attendance policy
Who we are examworks is a leading provider of innovative healthcare services including independent medical examinations, peer reviews, bill reviews, medicare compliance, case management, record retrieval, document management and related servicesOur clients include property and casualty insurance carriers, law firms, third-party claim administrators and government agencies that use independent services to confirm the veracity of claims by sick or injured individuals under automotive, disability, liability and workers` compensation insurance coverages.
Examworks, llc is an equal opportunity employer and affords equal opportunity to all qualified applicants for all positions without regard to protected veteran status, qualified individuals with disabilities and all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or any other status protected under local, state or federal laws.
Equal opportunity employer - minorities/females/disabled/veterans
