Job details
Job type full-time
Full job description
Company description
Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and societyWe are thrilled to share that fortune has named experian one of the 100 best companies to work forIn addition, for the last five years we’ve been named in the 100 “world’s most innovative companies” by forbes magazine.
Job description
The ccc division of experian is a rapidly growing leader in hr and payroll solutions for employersWith its core competency in unemployment tax management and income and employment verification solutions, ccc has quadrupled in size since 2010 and continues to add new clients who are looking for the best practices in these areas of concentration.
What you’ll be doing
The claims analyst functions as the primary client contact for the gathering of separation information and investigation of unemployment claimsThis position acts as the primary contact between the client companies and the state unemployment agencies and is responsible for receiving, analyzing and responding to unemployment claim-related documents within pre-determined time limits.
Provide excellent customer service by establishing a rapport with clients and state agencies.
Analyze individual case information by reviewing data accessed through data feeds, investigative telephone calls, and document images to determine if the facts warrant a response or protest.
Respond to customers or state agencies with all pertinent details within the time frame allowed by the state or departmental procedures.
Initiate timely telephone calls, faxes, or emails to the customer to obtain documentation or provide necessary information.
Ensure that work is accurate, complete, and processed in a timely manner with proper spelling and grammar.
Investigate and resolve any client concerns with supervisor, other departments and/or account managers in a timely manner.
Perform additional functions needed to meet the goals of the department.
Qualifications
What your background looks like
Excellent analytical, problem solving, and decision-making skills
Excellent customer service skills
Excellent communication skills; verbal and written
Ability to work well within a team
Ability to handle a high volume of work and work under deadlines
Experience dealing with dated material and or strict adherence to deadlines
Ability to follow policies and procedures; complete administrative tasks correctly and on time
High level of organizational and multi-tasking skills
High level of professionalism
Self-motivated with high level of initiative
Proficiency with the microsoft office suite of applications including word, excel, powerpoint, and outloo
High school diploma
Customer service related experience and/or training; or equivalent combination of education and experience
Previous experience or familiarity with unemployment insurance and unemployment claims process is a plus
Perks
Three weeks of vacation to start, five sick days and two volunteer days (plus twelve paid holidays)
Competitive pay and comprehensive benefits package
Flexible work schedule and relaxed dress code
Additional information
All your information will be kept confidential according to eeo guidelines.
Experian is proud to be an equal opportunity and affirmative action employerOur goal is to create a thriving, inclusive and diverse team where people love their work and love working togetherWe believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrowWe value the uniqueness of every individual and want you to bring your whole, authentic self to workFor us, this is the power of you and it ensures that we live what we believe.
