Job details
Job type full-time
Full job description
!!$1,000 sign on bonus if hired in october !!
Experity is the leading software and services company for on-demand healthcare in the u.sUrgent care market, providing an integrated operating system complete with electronic medical record (emr), practice management, patient engagement, billing, teleradiology, business intelligence and consulting solutionsNearly 50% of the u.sUrgent care market runs on experity solutionsWith experity, providers can best meet the demands of the evolving on-demand space and deliver high-quality, high-velocity care by streamlining operations, improving patient experiences and optimizing revenue.
In addition to medical, dental and vision benefits experity offers:
Quarterly bonuses
Flexible schedules
Gym reimbursements
Fun company events throughout the year (summer picnic, christmas party and more!)
Team building
401k company match
Experity synthetic equity program (esep)
Paid time off
Volunteer paid time off
Hybrid/remote workforce:
This positions is eligible to work remotely or a hybrid of remote and in the officeIf you live a commutable distance to one of our office we would love to see you!
Position details:
The client database specialist is responsible for ensuring client databases are maintained with the appropriate settings or configurations to allow the billing team to work within their best practicesThis position is expected follow up on issues related to these configurations and offer explanations and/or solutions to inquiries.
Hours: monday - friday 8a-5p
What we offer:
$1000 sign-on bonus
Quarterly bonuses
401k company match
Gym reimbursement
Paid time off
Employee assistance program (eap)
Experity synthetic equity program (esep)
Medical, dental and vision benefits
Generous maternity/paternity policy
Volunteer paid time off
What will you be doing?
Responsible for activities relating to the configuration and customization of the experity system to meet the onboarding requirements of all rcm/saas clientsResponsible for supporting our rcm/saas department via maintenance and configuration changes to our client databases using the experity software applications
Works with experity staff to ensure proper environment and functionality are the result of system configuration changes.
Assist with additional training on specific client needs; such as, workflow or best practices.
Expected to stay current with latest company software releases and test new billing features in beta periods
Participate in experity release testing during alpha.
Load and maintain insurance company data, fee schedules into client databases.
Load and maintain eps/wc protocols and procedure tabs.
Responsible for troubleshooting issues as they are sent through the rcm support ticketing system or escalations within implementation process.
Expected to monitor and work any requests that come through the servicenow ticketing system.
Load, maintain and change users
Responsible for the coordination of waystar accounts to be ported from one account to another
Work with rcm and non-rcm experity staff on waystar and change related issues and account set up
Waystar and change domain administrator with the responsibilities including setting up clearinghouse rules, rte troubleshooting and rebatchers as needed.
Instamed user maintenance – this will eventually fade out after all clients are moved over to experity
Work with rcm and non-rcm experity staff on instamed related issues and account set up
Assist implementation team with non-rcm clients in billing related issues
Work with development team on prioritizing rcm tickets relating to billing needs while maintaining a list of billing feature requests.
Work with development team on enhancements/focus groups
Liaison between rcm and saas and dev/it groups for projects pertaining to billing processes
Experity user maintenance/loads
Claims batch loads /verification in experity and clearinghouse
Policy and procedure review and help establish/maintain training talk tracks
Crystal report maintenance
Knowledge of target process and entering/following up on development tickets
Respond to daily skype/emails from experity staff and clients regarding functionality/workflow/set up questions for rcm or saas rcm question.
Work with pmo on client decommissions (rcm & non-rcm)
Help train new implementation non-rcm only clients as well as rcm decoms on billing features in the experity software
Qualifications & skills
Customer service driven with the desire to dig into issues and troubleshooting
Proficient in windows based applications, and ms office software products
Knowledge of pm, emr, clearinghouse functions
Previous experience in a medical office setting and/or experience with an electronic medical record a plus
Preferred:
Minimum of two years of related experience in a health care setting or technical environment
Associates or bachelor’s degree in related area such as nursing, healthcare it or computer information systems
Every team member exhibits our core values:
Team first
Lift others up
Share openly
Set and crush goals
Delight the client
!!$1,000 sign on bonus if hired in september !!
