Job details
Job type full-time
Full job description
Fix onboarding specialist - boston or chicago
Ss&c eze is seeking a fix onboarding specialist to join the boston product specialist trading teamAt ss&c eze, we are passionate about investing in our employees and delighting our clientsThis environment has helped us create a community focused on employee interests and well-being, innovation, and skill-building.
About the team
The product specialist trading team sits right in the middle of the actionOur responsibility is to become experts in our trading product and collaborate with buy-side and sell-side traders, r&d stakeholders, and engagement managers to ensure the ss&c investment suite remains an asset for our clientsYou will prioritize daily high-priority electronic trading requests with long-term projects to keep our clients’ trading operations up and runningThe role will also help develop and apply best practices to team procedures with an eye on constantly improving the overall efficiency of the work.
Day to day
Manage a high volume of client connection and/or case requests
Build relationships and work collaboratively with internal and external stakeholders
Set appropriate project expectations and follow through on deliverables
Implement foundational elements of the ss&c eze product suite with an emphasis on fix and electronic trading
Troubleshoot ambiguous software issues using internal resources and leveraging other product experts
Minimum requirements
Bachelor’s degree from a related field
Ability to manage multiple tasks and small projects across multiple clients at the same time
Strong organization skills and must be detail-oriented
Consistent positive attitude, even when dealing with difficult situations
Must be able to manage expectations on deliverables to internal and external stakeholders
Ability to understand key interdependencies and impact of work
A motivated individual who is proactive about completing tasks and picking up projects
Existing knowledge or ability to learn complexities of investment trading workflows
It would be great if you also had:
Working knowledge of fix protocols for version 4.0,4.2 and 4.4
Experience working with buy-side and sell-side traders or trading operations roles
Sql skills - comfortable composing complex queries to pull data and running statements to modify db tables when necessary
From the manager:
“our team has embraced the growth mindset by consistently finding ways around roadblocks and technical hurdlesWe no longer are satisfied with identifying the problem, but instead ask, “how can we make this better?” this mentality has increased productivity, helped create employee resource groups, and kept our team engaged with clients while working from homeWe want an individual who has embraced the growth mindset and can bring new ideas and energy to the team ”
Who we are:
We are a trusted and proven partner to the investment communityWe complement our award winning investment workflow technology with expert global customer serviceWe pride ourselves on fully understanding each client’s unique needs and advising them on best practices and processes to maximize their operational and investment alphaOur team is made up of more than 1,000 global employees in 11 locations worldwideWe are headquartered in boston, with offices in chicago, hong kong, hyderabad, london, new york, rio de janeiro, san francisco, singapore, stamford, and sydney.
Our culture:
We are a highly dedicated team of innovators and experts who love to collaborate on the cutting edgeWe service our clients’ unique and growing needs with highly configurable, expansive, and integrated products for the entire investment process and community and we are never satisfied until our customers are delightedWe celebrate this passion and commitment by fostering a culture that promotes innovation, growth, communication and achievement from the bottom upWe nurture the entrepreneurial spirit and welcome productive debateWe encourage open communications and upward feedback, we learn quickly from our mistakes, challenge the status quo – all while remaining accountable to our colleagues and clientsWe also understand work is a big part of life, so having fun and celebrating hard work is core within our culture.
Ss&c eze is an equal opportunity employer.
