Job details
Job type full-time
Full job description
This position will be based in philadelphia, pennsylvania, and/or washington, d.cExceptional candidates will be considered for remote work.
We are looking for an experienced salesforce administrator who will be responsible for the day-to-day configuration, support, maintenance, staff training, improvement, and growth of our databaseThis role is part technical project manager, part administrator, part salesforce analyst and 100% dedicated to our mission.
About fire
The foundation for individual rights in education (fire) is a nonpartisan, nonprofit organization dedicated to defending liberty, freedom of speech, due process, academic freedom, legal equality, and freedom of conscience on our nation’s college campusesPlease visit thefire.org to gain a sense of our work and mission.
Position description
The salesforce administrator will report to and work directly with fire’s chief operating officerThis role will also work closely to fire’s fundraising, outreach, program management, marketing staff, and a small team of consultants, to identify, develop and deploy new business processesThe duties for this position include, but are not limited to:
Serve as primary system administrator for salesforce with 20+ users, across multiple departments;
Focus the organization’s use of data towards what best serves the mission;
Be the main point of contact for contracted salesforce consultants and direct use of monthly work allotments;
Handle all basic administrative functions including user maintenance, modification of page layouts, generation of reports and dashboards, creation of new fields and other routine tasks;
Gather detailed requests for improvements or changes to the system, and implement these changes as appropriate;
Automate processes using salesforce tools such as flow, process builder, approval processes, validation rules, and nonprofit success pack features;
Manage marketing automation using pardot;
Manage salesforce integrations;
Identify, install, and maintain appropriate apps from the appexchange for event management, mass email, donation handling, and more;
Train new users and grow the salesforce skill set across the organization;
Document customizations made in salesforce; and
Plan ahead for upgrades, seasonal releases and long term projects.
Qualifications
A successful candidate will have excellent project management capabilities, a positive attitude, and be a creative and analytical thinker with strong problem-solving skillsMost importantly, the candidate must demonstrate a knowledge and passion for fire’s mission and an ability to articulate that passion in a way that will make others enthusiastic about our causeA candidate must also be able to demonstrate:
A minimum of 3-5 years experience as a salesforce administrator of a mid-to-large sized company
Ability to meet deadlines, and handle and prioritize simultaneous requests
Effective communication skills both verbally and in writing with all levels of the organization
Ability to critically evaluate and prioritize information gathered from multiple sources and reconcile conflicts
Ability to assess the impact of new requirements on salesforce and other integrated systems
A documented history of successful project completion
A demonstrated ability to understand and articulate complex processes
Strong salesforce interest and ability to quickly master new technology
Strong understanding of the salesforce platform, with the ability to build custom apps and objects, formula fields, processes, custom views, and other content of intermediate complexity required
Strong understanding of salesforce best practices and functionality required
Salesforce admin (adm201 and adm211) certified preferred, but not required if demonstrated relevant experience
Experience with nonprofit success pack preferred but not required
Experience with pardot preferred but not required
Experience with nonprofit processes preferred but not required
Salary and compensation
Starting salary is negotiable and depends upon experience and education levelFire conducts periodic evaluations where employees may receive raises or bonuses for outstanding and excellent workFire also offers a comprehensive benefits package that includes employer-paid comprehensive health, dental, and life insurance; a section 125 flexible spending account option; matching retirement contributions; and a generous paid time-off plan.
Applications
Applicants should provide a resume, cover letter, a list showcasing the types of projects you have led/worked, salary requirements, and contact information for at least two professional referencesAll applications are confidentialPlease address applications to cait scanlan, human resources manager.
Fire is an equal opportunity employer.
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