About our company
First is a leading global brand experience agency providing content, creative, digital technology, management & delivery, and data & insights servicesOperating as a full-service agency partner or through embedding specialist talent into client teams, first brings brands and people together through creative, connected experiencesSpanning 11 countries and with more than 400 team members, first works with clients across industries including financial services, technology, media, consumer electronics, medical and healthcare, automotive, aerospace and the non-profit sectorEvent marketer magazine listed first among their “top 100 event agencies” for 2020, as well as one of 2020’s “best places to work in events.” crain’s new york business also recognized first as one of the top 100 “best places to work in nyc” for 2020, and the london stock exchange group listed first as one of “1000 companies to inspire britain” in 2020.
For more information please visit: www.firstagency.com.
Job description
First is seeking a highly professional and technologically adept individual to provide support to clients needing assistance with their event and meeting coordinationThe individual must be comfortable assisting clients over the phone in navigating registration websites, so prior experience as a customer support or help desk representative (or similar experience) is definitely a plus.
The event technology coordinator will be in charge of one of the most important aspects of event planning: managing the invitation and rooming lists using advanced knowledge of microsoft excel and event registration systems.
Job category: data coordination/registration/technology/meeting planning
Job duration: freelance, upon projects needs
Responsibilities:
Developing and managing online event registration portals including building registration websites
Database management to ensure consistency of information, accurate data, inputting when required, generating lists upon request
List manipulation to provide team members with relevant registration data, year on year statistics, and insight into varied elements and event analytics
Work within mobile app platforms to develop and manage customised event-related apps
Creating and distributing online surveys, electronic invitations, and other registration-related communications
Assist attendees with registration process
Printing name badges, tent cards, place cards, departure notices, email confirmations, agenda, signage etcWhere appropriate
Responding to all client email within the same day (even during work travel)
On-site support, as needed, during event execution
Qualifications:
Experience in data management and event technology including entry level meeting planning and coordination
Bachelor`s degree required
Excellent microsoft excel skills required
Prior experience with event platforms such as cvent, certain, splash, eventbrite, aventri or other registration website platforms is preferred
General knowledge of html and css is beneficial, but not required
Ability to manage multiple projects simultaneously
Highly motivated, able to work independently
Exhibit strong work ethic, patience and a winning attitude
Strong oral and written communication skills
Flexible and willing to work outside normal business hours (evenings, weekends) and travel when required
Administration & general:
Assume responsibility for own environment, ensuring adherence to health and safety policies while having clean smart surroundings
Work intelligently and ensure that the event technology manager is aware of problems or issues which negatively affect productivity
Build excellent relations with team through positive communications
Ensure knowledge is shared within the team to enable them to work smarter and more efficiently
Work on ad hoc requests as required, typically during quiet times
