Job details
Job type full-time
Full job description
Position summary:
Fyx fleet is looking for 3 team members to join our growing repair service dispatch teamOur commercial repair coordinators help customers navigate through their emergency breakdown serviceCoordinators are highly professional, courteous, and friendly while gathering and providing information to customers and vendorsThese positions qualify for performance-based incentive (commissions).
Shifts available:
Sunday-thursday 6:00am to 2:30pm
Tuesday-saturday 1:00pm to 9:30pm
Wednesday-sunday 4:00pm to 12:30am
Responsibilities:
Provide excellent customer service while speaking with customers and vendors, in accordance with training
Dispatch tire, mechanical and towing service to vendors
Resolve on-demand customer requests and provide customers with product and service information
Communicate clear expectations of costs and estimated time of arrival
Follow up with customers in a timely manner to keep them informed
Create service estimates, complete billing process and collect payments
Use sales skills to overcome customer objections and persuade prospects to proceed with service rather than shopping competitors
Provide sales information to interested prospects and forward contact information to an inside sales team member when necessary
Identify and escalate priority issues and route calls to appropriate resource
Attend training to gain detailed knowledge of minor and major mechanical repairs
Achieve monthly targets for close percentage, gross profit per job and other targets
Qualifications:
High school diploma or equivalent required
Experience in sales and customer service preferred
Logistics coordinators, freight brokers, dispatching experience is a plus
Able to provide exceptional customer service and amicably resolve disputes with customers and vendors
Able to work under pressure and handle multiple requests
Multi-tasking and attention to detail are required
This position requires sitting at a work station carrying out a variety of both manual and computerized data entry and processing tasks
Experience effectively using computers and learning new computer programs
Flexibility with schedule to assist with a 24/7 365 environment
About our parent company, trac intermodal:
Are you looking for a career with an industry leader? have big ideas that deserve to be heard? a career at trac offers a rewarding opportunity to be part of a growing, evolving and ever-improving organizationTrac intermodal is north america’s leading intermodal transportation equipment provider and chassis pool manager serving international shippersBased in princeton, new jersey, trac intermodal is opening new locations across north america, experiencing impressive growth and embracing changeIf you want to work with a company whose people live its values every day, consider a career with trac intermodal.
