Mission control is the organization that plans and shapes facebook’s evolving workforceThe onboarding team within mission control supports the tech organization by facilitating onboarding programs for all tech new hires joining facebookWe work with stakeholders from across the company to lead a best-in-class experience that both culturally and technically prepares new hires for their roles within facebookOn our team, you’ll see a direct link between your work, company growth, and our ability to transform over timeWe are looking for an operations program manager to lead the innovation, continuous improvement, and strategy of our operational model with mission controlThe ideal candidate thinks long-term, builds with an inclination toward automation and efficiency, exhibits strong analytical and creative problem solving skills, and delivers results through ambiguitySuccessful candidates for this team are adaptable, results-oriented, have a bias toward action, aren`t afraid of being wrong, and can successfully work across various teams, countries and time zonesIn this role you will:
Investigate and define clear business problems and prioritize solutions using data-driven analytics, developing success metrics to measure project performance and alignment with team mission and goals
Plan, lead, and facilitate process improvements across the organization, including both strategic initiatives and tactical projects based on user feedback and performance measurements
Develop process maps and mental models for both new and existing processes
Partner with stakeholders to secure buy in and resources for projects and provide support for other initiatives, as needed
Be a champion of change managementCommunicate clearly the progress of initiatives to internal and external stakeholders, including the ability to synthesize feedback and adjust plans accordingly
Responsible for mechanizing and continually evaluating program initiatives for quality, business impact, and scalability
Conduct post-implementation evaluations to understand successes and improvement opportunities for the designed solution
Bachelor’s degree or 7+ years equivalent program management experience
5+ years of project or program management experience
Experience building and maintaining relationships with global cross-functional teams
Experience working as a lean, operations excellence, or process improvement leader
3+ years of experience leading data-driven projects working cross-functionally with tech and non-tech teams
Experience in process design, including the creation of workflow products (e.g., microsoft visio process maps)
Experience delivering results in a rapidly-changing and ambiguous environment
5+ years of experience initiating and driving projects to completion with minimal guidance
Experience working in a large scale, corporate environment
Lean and/or six sigma certification or training
Experience identifying, analyzing, and solving ambiguous problems independently with an extreme attention to detail
Demonstrated experience influencing stakeholders without formal authority, leading cross-functional teams across geographies
Demonstrated analytical skills, a quantitative background with experience creating tools that synthesize and interpret data, and clearly communicate findings
A willingness to roll up sleeves to get things done
Exceptional interpersonal and communication skills
Facebook`s mission is to give people the power to build community and bring the world closer togetherThrough our family of apps and services, we`re building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer togetherWhether we`re creating new products or helping a small business expand its reach, people at facebook are builders at heartOur global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful waysTogether, we can help people build stronger communities - we`re just getting startedFacebook is proud to be an equal opportunity and affirmative action employerWe do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristicsWe also consider qualified applicants with criminal histories, consistent with applicable federal, state and local lawFacebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting processIf you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com#li-remote
