Overview: fairview is looking for a patient financial services representative to join our team.
This position is responsible for providing fairview health services patients an understanding of the billing and insurance processing of their healthcare services.
Note: this is a remote positionFairview will provide equipment to include computer, keyboard, mouse, 2 monitor, but high speed internet is required to be availableResponsibilities/job description: responsibilities include:
Counsel patients on financial solutions available to them either through direct payments, payment plans, or screening for qualification for assistance programs.
Manage both hospital and physician accounts in all systems and understand in depth the registration, hospital billing, and clinic billing functions that are necessary to resolve accounts.
Be well-versed in collection practices, understanding of the attorney general requirements
Liaison with bad debt vendors when needed.
Have detailed knowledge of the functions within the revenue cycle and how it interacts in the life of a patient account.
To be successful in this position you must:
Maintain the best practice routine per department guidelines.
Demonstrate a high degree of proficiency in billing and/or collection of multiple payer`s (both government and non-government) billing and collection practices.
Manage accuracy of accounts to insure appropriate billing and compliance with patient privacy and data integrity.
Qualifications: required:
Two or more years customer service experience
Preferred:
Associate`s degree.
2+ years in healthcare customer service.
3 years` experience in a hospital or clinic business office.
4 years in a customer service role with 6 months to 1 year of that experience in hospital billing and follow-up experience.
Epic experience.
Additional requirements:
This individual should have strong interest in learning new is systems (pass, deloitte overlay system, healthworks, etc.).
Ability to work independently.
