Job details
Job type contract
Full job description
Job title – service engineer (mechanical)
Location: united states
Type: 100% remote (long term contract)
**immediate interview slots available**
Roles & responsibilities:
Support the team so project results meet requirements regarding technical quality, reliability, schedule and cost
Project manages the execution of orders from receipt of customer order to final customer acceptance and project milestones throughout contractOverall responsibility to ensure that all orders are executed per specifications and meet contract requirements, delivered on-time and within budget.
Planning and coordinating site installation activities, including all work permits, safety training, local contractors etc.
Able to travel to customer’s site for local project management and/or support
Present clear verbal and written technical explanations to customers, tailoring the content and style to the audience
Submit to background checks and health screenings as required
Build and maintain program success log
Work may require nights, weekends, and some holidays to respond to customers in a timely manner
Remotely monitor customer assets and escalate when out of specification.
Continuous evaluation of instrumentation nuisance alarms with field engineering services for alarm threshold validation
Receive, enter ticket, and disposition customer service calls, emails, and ui application tasks submitted to the monitoring center
Proactive escalation of customer concerns to appropriate resources for resolution
Support report generation with development and sales teams
Follow up on other opportunities to provide additional value to customers
Provide continuous improvement ideas and help drive change management
Properly execute procedures for monitoring center contract deliverables
Required skills (technical competency):
Undergraduate/bachelor’s degree in mechanical, process or industrial engineering, or related technical field
1-3 years of technical experience in customer support and/or troubleshooting of rotating equipment
Working knowledge of industrial rotating equipment (pumps, seals, valves)
Experience with monitoring and building dashboards (such as tableau, power bi, iot platform - amazon green grass, mind sphere or any other visualization tools)
Clear written and verbal communication style; to be a professional face of company to our customer
Ability to produce professional reports and presentations in keeping with company policies & objectives
Proficiency in microsoft office package including spreadsheet, database management (sql or any other db), and presentation software
Desired skills (nice to have):
Experience with monitoring and diagnostics of industrial (iot) equipment data
Familiar with instrumentation and electronics, wireless systems, and vibration technologies
Experience with rotating equipment maintenance, monitoring, reliability, and operations
Category 1 vibration certification (iso or ansi accreditation)
Bachelor’s degree in engineering, plant operations, physics, math, or data analytics
Recruiter details:
Nathan
(270) 693 - 7560
Nathan_us@falconsmartit.com
If you are interested, please apply through below link
Https://bit.ly/3esbknv
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Https://www.falconsmartit.com/falconcareer.html
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