Job details
Salary $750 - $1,000 a week job type full-time part-time number of hires for this role 5
Qualifications
Us work authorization (required)
Dispatching: 1 year (preferred)
Full job description
We are looking for a customer-oriented service representativeA customer service representative, or csr, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiencyThe best csrs are genuinely excited to help customersThey’re patient, empathetic, and passionately communicativeThey love to talkCustomer service representatives can put themselves in their customers’ shoes and advocate for them when necessaryCustomer feedback is priceless, and these csrs can gather that for youProblem-solving comes naturally to customer care specialistsThey are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaintsThe target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities
Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Skills
Proven customer support experience or experience as a client service representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with crm systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school degree
Job types: full-time, part-time
Pay: $750.00 - $1,000.00 per week
Schedule:
8 hour shift
Supplemental pay:
Bonus pay
Experience:
Dispatching: 1 year (preferred)
Work location:
Fully remote
Work location: remote
