Job details
Salary $19 - $21 an hour job type full-time
Full job description
**hiring for the san antonio, tx area and must be available to come into the office as needed.**
***$1000 signing bonus available ($250 in first paycheck, $250 after 90 days and $500 after 6 months of employment)***
Responsible for assisting in the management of third-party post charge off collections and loan review functionsProvides back-up for support functions related to bankruptcy and fraudProvides exceptional service to clients, internal departments, and third-party vendors through multiple communication channelsAbility to multi-task, work quickly and efficiently, and be adaptable to changes in priorities and tasks, as neededMust be results-oriented and project a positive attitudeLoss mitigation specialist will interact with multiple teams throughout the bank and must be able to clearly communicate with co-workers and managerReports directly to the vp, risk management internal controls.
Essential functions:
Third party collections/loan review
Assist with management of third-party post charge off collection agencies managing new charge off account placement and the movement of accounts from primary to secondary placements.
Assist with monitoring and appropriately documenting payments to charged-off accounts.
Assist with reconciliation of monthly inventory reports of accountsAnswer questions from third-party collection agencies relating to balances, settlement proposals, disputes (provide documents, order statements and review notes).
Maintain follow-up logs, as necessary.
Review daily reports and record all activity ensuring that all accounts are noted accurately.
Perform skip tracing of members/accounts, when necessary.
Assist with projects (i.eReview report/accounts for potential 1099c filing requirements.).
Process and route incoming mail, answers correspondence, and prepares outgoing mail.
Responsible for the preparation for the third-party loan reviews.
Work directly with consumer and complex loan departments to gather information related to loans originated.
Gather documentation needed for the review (rate sheet, financials, lending authority, delinquency report, policy etc.).
Communicate with third-party representative.
Administrative
Consolidates all material for committee meetings by working with management committee.
Completes projects and special assignment; manages time; gains cooperation of other bank team members.
Helps problem solve or makes adjustments to processes/communications to support continuous improvement efforts of the bank
Additional responsibilities:
Act as the back-up to the bankruptcy process.
Assist in the investigating of fraud, as necessaryEvaluates the details of a reported case of suspected fraud and communicates recommendations to manager/vp.
Places outbound calls to customers to confirm activity or notify of suspicious activity.
Assists with the management of the san antonio facility.
Performs other related duties as assigned.
Knowledge, skills, and abilities:
Ability to appropriately handle confidential information.
Must be self-motivated and be able to manage multiple tasks with little supervision.
Ability to organize and prioritize work effectively on multiple tasks in a demanding environment.
Manage time to meet established deadlines and milestones.
Exceptional organizational skills with quality focus and attention to detail.
Excellent time management skills.
Exercise good judgment and make sound decisions in the absence of detailed instructions.
Ability to work as part of a team and communicate effectively with members of the leadership team.
General working knowledge of personal computers and most common office software programs.
Ability to adhere to established policies, procedures, bank regulations and lawsEnsure compliance with all fair debt collection practices act, servicemembers civil relief act and u.sBankruptcy laws.
Excellent oral and written communication skills.
Ability to establish and maintain excellent working relationships with external sources.
Vision and mobility within the general range of an office environment & the ability to lift & carry up to 25 lbs.
Education and experience:
High school diploma or ged required with some college credit preferred.
Two-years experience in a financial institution or collection related setting.
Experience in handling bankruptcy accounts, preferred.
One-year experience in a credit card and/or consumer loan collection environment, preferred.
Provide equal opportunity in all employment decisions (such as compensation, benefits, transfers, leaves, returns from leave, company-sponsored training, education, and education reimbursement) for all qualified applicants and team members, without regard to race, color, gender, national origin, religion, age, sexual orientation, gender identity, genetic information, physical or mental disability, pregnancy, marital status, protected veterans or any other status protected by federal, state or local law.
Recruit, hire, train and promote people in all job titles, without regard to race, color, gender, national origin, religion, age, sexual orientation, gender identity, genetic information, physical or mental disability, pregnancy, marital status, protected veterans or any other status protected by federal, state or local law.
Promote effective use of all team members, minorities, women, and those with disabilities among them, through a positive, continuing affirmative action program at all levels throughout the company.
