The director, sales – retail accounts will have full responsibility over their designated retail accountsResponsible for planning and implementing the company’s product line sales programsCoordinates development of sales objectives, strategies, advertising, and promotional programs and ensures their execution.
Cultivate and maintain relationships with key contacts at assigned accountsTakes a leadership role in category management, product development and cross functional teamwork.
Seeks new relationships with strategic national accounts-whether for branded products or custom formulations as requiredPresent product portfolio to sell into chain account opportunities.
Provide insights and industry data to work with accounts to regularly update coffee programs and add appropriate new productsMake suggestions and proposals based on customers’ needs and with their business model in mind.
Create and manage customizes training programs for customers as necessaryConduct training seminars professionallyCreate complete, customized, easy-to-use training manuals for customers as needed.
Work with scheduling, production and purchasing teams to provide forecasts and sales projections for customersGive regular updates when changes occur, and work closely on seasonal and “in and out” products.
Track, schedule, coordinate, and participate in new pricing and contract renegotiationsEnsure that pricing changes are made on time with adequate notice, and that contracts are renewed on time, without lapsingArrange meeting or communication with key contacts to review and sign new contract
Responsible for scheduling, organizing, and leading the meetings(i.e.; business reviews, strategic planning)
Communicate frequently via email, telephone, or in face-to-face meetings with key contacts at all his/her assigned accounts
Plan and execute customer events i.e.; shows, conferences and other events
Understand the p&l as well as its key levers
Ability to develop a vision for new programs and ideas for customers
Obtain sales, profit, and contribution margin goal; strategize to grow the category
Self‐starter that is resourceful and can work autonomously.
Meets deadlines, follows through on commitments and delivers on promises.
Able to take broad thinking around business issues and apply to company strategies.
Strives for continuous growth and improvement.
Generates original, creative ideas to improve processes.
Ability to build effective relationships.
Readily and frequently collaborates with others.
Manages time effectively.
Establishes high standards of performance for self and others.
Bachelor’s degree and/or 10 + years of sales and account management experience with demonstrated experience in channel management.
Masters’ degree preferred.
Demonstrated written and verbal communications.
Demonstrated knowledge with finance, pricing, and analysis.
Coffee experience a plus.
Experience interacting with national or key accounts preferred.
Demonstrated experience with project management.
Proficiency in computer skills including, but not limited to: microsoft office (ieWord, powerpoint, excel), as well as internet research.
