Job details
Job type full-time
Full job description
Company
Federal reserve bank of boston
Fednow change manager
The federal reserve is developing a new interbank 24x7x365 real-time gross settlement (rtgs) service with integrated clearing functionality, called the fednow serviceThis service will help enable financial institutions to provide their customers with the ability to send and receive payments any time, any day, and have full access to those funds within secondsThis position is a unique opportunity to be part of a new mission-critical federal reserve initiative that will be transformative to the payments landscape in the united states.
A requirement of this position is that the employee must be fully vaccinated against covid-19 or qualify for an accommodation from the bank’s vaccination policy; individuals who are unable to be vaccinated due to a medical condition or sincerely held religious belief may request an accommodation from the bank.
Position contributions –
The change manager will contribute to the fednow service and support the operational teams by enabling a high rate of change while minimizing negative service impacts from changeThe change manager will coordinate across disparate teams to ensure process alignment, tooling requirements definition, and governance practices are establishedThe change manager and his/her team will assess each proposed change to balance business risk with business value.
What will be expected of you: –
Laser focus on a world class, end-to-end customer experience
Define, staff, and operate the change management function in partnership with the smo director
Work in close coordination with the technology operations teams who will implement all changes in the production environment
Preference for standardization, automation, and resiliency as means to de-risk changes vsLeaning on onerous process and manual reviews
Actively support and promote continual service improvement (csi) for fednow
Participate in agile activities (product backlog refinement, sprint review)
Flexibility to support a growing organization through multiple roles
Expertise you would bring –
Bachelor’s degree with 10+ years relevant work experience; or 15+ years relevant work experience
Itil certification
Experience building a change management function within a large, 24*7 enterprise environment
Direct experience in the deployment of servicenow or similar tools within a large enterprise
Strong analytical and problem-solving skills with demonstrated ability to quickly gather, analyze and synthesize information
Initiative and innovation toward improving customer experience leveraging the scientific method
Strong collaboration, influencing skills, and verbal and written communication skills
Strong organizational and time management skills
Ability to work in a demanding environment and handle multiple competing priorities
Ability to work in an office environment and/or remotely as applicable
It`s added value if you have-
Experience working with payments systems (preferred)
Familiarity with iso20022 messages
Experience with agile software tools such as octane, jira, versionone, trello, confluence
Full time / part time
Full time
Regular / temporary
Regular
Job exempt (yes / no)
Yes
Job category
Supervisory/management
Work shift
First (united states of america)
The federal reserve banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate poolThe federal reserve banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.
Privacy notice
