Job details
Salary $40,500 - $50,400 a year job type full-time
Full job description
Company
Federal reserve bank of richmond
The richmond fed is the proud home of the federal reserve’s national it organization—a nationwide team delivering technology solutions and support across the federal reserve systemMany national it employees are located in richmond, while others are based across the u.sAt other federal locations.
When you join our team, you’ll become part of a culture that welcomes differences, cares about our communities, and empowers each other to lead from where we are to make things better.
Bring your passion and we’ll provide challenging and purposeful careers in a variety of fields, opportunities to grow and a wide range of benefits and perks that support your health and wealthIt’s all part of what makes #myrichmondfed a great place to work!
About the opportunity
The national operations center (noc) has an immediate opening for compute operator technicians, reporting to the noc manager.
As part of the federal reserve national operations center, position will provide various services in support of mission critical financial applications residing on complex infrastructures consisting of mainframe and client server technologyPosition supports monitoring of multi-platform environments and performs highly complex diagnosis and restoration activities, including monitoring of production batch cycles, reporting results of hardware and software health checks, assists in the execution of customer application testing and mission critical business continuity testingCoordinates break/fix remediation efforts with hardware vendorsMonitors client server availability during a designated shift utilizing a suite of automation toolsAssists in diagnosing highly complex service disruptions affecting client server or network availability; coordinates activities for restoration of disrupted services with technical support staffAssociate level position requires general knowledge of it field and industry practices.
What you will do:
Performs critical operational tasks using predefined programming languages and multiple workstation platforms that monitor the client server and infrastructure to perform network availability and status checksParticipates in day-to-day monitoring activities and provides level 1 operational incident support (recording, investigation, escalation and applying corrective actions as deemed appropriate).
Under supervision, participates in problem determination and resolution activities to ensure accurate and timely reporting of problemProvides assistance in determining method of resolving problems utilizing hardware/software diagnostic tools and operational procedures.
Assists with coordination activities by operations staff and vendor support personnel in resolving hardware problems affecting client server availability and may provide secondary support in monitoring and reporting problemsUses problem investigation tools to assist in analyzing the source of problems, escalates as needed and appropriately records details of the problem in incident monitoring and reporting software toolsInitiates and executes change control records assigned to the national operations center.
Performs additional routine duties as assigned based by shift lead to ensure customer requirements are delivered in an accurate, complete and timely manner.
Performs other related duties as assigned] by shift lead or manager.
Qualifications:
Knowledge: requires fundamental knowledge of client server concepts, principles and infrastructure., technical knowledge and/or experience in supporting windows, solaris, linux, aix operating systems and vmwareWindows, redhat linux or aix certification is desiredBasic knowledge of network concepts, principles and components is desired, but not required.
Communications: strong oral and written communication skills and attention to details are requiredPossesses ability to express technical information into clear business terms easily interpreted by customersActs as a team player, is cooperative and encourages team collaborationIdentifies documentation gaps and assists in correcting gaps as directed.
Risk management: is responsible for understanding and applying risk management discipline in decision making, and contributing to his or her function`s risk management.
Decision making: works with a team; requesting guidance as neededConsiders input from diverse sources and makes sound business decisionsFollows standard practices in performance of duties or routine work; refers questions that do not fall within established methods and procedures to senior level employees or leadership.
Discover the reason why so many people love it here!
When you join federal reserve’s national it organization, not only will you find a challenging and purposeful career, you’ll also have access to a wide range of benefits and perks that support your health and wealth, including:
Great medical benefits
Pension and 401(k) with employer match
Paid time off
Tuition reimbursement
Employee resource networks
Paid volunteer leave
Flexible work options
Onsite amenities that make working here fun
Other requirements and considerations:
A requirement of this position is that the employee must be fully vaccinated against covid-19; individuals who are unable to be vaccinated due to a medical condition or sincerely held religious belief may request an accommodation from the bank.
Candidates should review the bank’s employee code of conduct to ensure compliance with conflict of interest rules and personal investment restrictions.
Sponsorship is not available for this roleSelected candidate is subject to special background check procedures.
The selected candidate will be subject to a government security investigation and must meet eligibility requirements for access to classified informationEligibility for this specific position requires u.sCitizenship.
The hiring range for this roles is $40,500 – 50,400 annually.
Salary offered will be based on the job responsibilities and the individual’s knowledge, skills, and experience as defined in the job qualifications/experience.
Full time / part time
Full time
Regular / temporary
Regular
Job exempt (yes / no)
No
Job category
Information technology
Work shift
First (united states of america)
The federal reserve banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate poolThe federal reserve banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.
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