Job details
Job type full-time
Full job description
This is a fully remote role.
Candidate to be based in north carolina.
The senior application engineer at firefighters first credit union (ffcu) is responsible for maintaining and supporting the credit union’s core applications by ensuring system integrity and maximize functionality of the systemThe senior application engineer (sae) maintains, supports, develops, troubleshoots, tests, trains, and implements software applications to meet business goalsThis includes automation of business processes, creation of tools to provide efficiency, and development of key functionality of our core system and third party productsThe sae is the technical subject matter expert (sme) on supported applications with a proficient understanding of business functionalities and end-user experienceThe sae works closely with the it team and other employees providing consultative technical direction and systems enhancements in line with business goals and technology best practice solutionsThe sae serves as the primary liaison with third party vendors to ensure systems availability, uptime, optimization, upgrade, enhancements, and security.
Typical responsibilities:
Ensures communication and prioritization of software issues, including escalation of non-resolved issues, are reported to appropriate management in a timely manner.
Ensures integrity between core applications and their ancillary systems to minimize risk and business impacts.
Maintains knowledge of the credit union’s technology applications and the service impact of component failures.
Recognizes trends in service disruptions due to application issues and makes appropriate recommendations to it leadership.
Troubleshoots issues and works with it and third party vendors to identify remediation and permanent solutions.
Serves as a technical resource, installing and supporting vendor and proprietary applications and databases for the credit union’s business units (retail and business banking & lending, residential mortgage, accounting, and investment services).
Provides preventative maintenance to application databases and logsEnsures systems uptime and maintenance of databases, including upgrade, performance tuning, archive and purge functions.
Ensures technology is used to its fullest capacity and achieves the optimal roi by developing customized solutions that increase service levels, efficiency, and accuracy.
Responsible for developing software solutions using multiple software development languages, databases, tools, and coding techniques widely accepted in the industry and considered mainstream.
Sets the standard in it’s efforts to provide excellent member service, ensuring software solutions are relevant, supportable, documented, and implemented successfully.
Collaborates with business stakeholders and leadership to ensure solutions meet or exceed business needs by proactively communicating with the appropriate parties throughout the software development lifecycle.
Responsible for active risk mitigation planning to cover possible threats, including information theft, by either preventing or having a reaction plan in place if it occurs, thereby restricting the loss.
Perform system upgrades through testing and validation of expected results, ensuring data integrity and system readiness prior to moving upgrades into production environment.
Maintain a working knowledge of all associated rules, regulations, and policies, ensuring system compliance with a variety of regulatory requirements.
Basic qualifications:
Bachelor’s degree in computer science, data science, software engineering, or a related field/experience.
5 years of experience in application development and implementation role (software developer/programmer analyst/application engineer) is required.
Experience in developing applications using .net 4.5/4.0/3.5, ms visual studio, mvc, razor view engine, c# .net, asp.net, .net, linq, ajax, xml, javascript, jquery, json, html and css, sql 2008/2005.
Experience with web service and asp.net web api.
Experience in object oriented programming and open source technology.
Experience in server-side and client-side application development.
Demonstrated ability to write functional and technical design documentations.
Demonstrates the ability to consult by gathering and evaluating stakeholder needs, providing advice and recommendations, and partnering to achieve objectives.
Demonstrates analytical thinking, problem solving, decision making, and judgment by gathering and applying relevant data to research and resolve issues.
Demonstrates the ability to prioritize and organize work, handle multiple tasks, and meet deadlines in a fast paced, high-volume environment.
Proficient in speaking and writing the english language using correct structure, vocabulary, and organization.
Demonstrates experience and behavior consistent with ffcu’s core values of competence, integrity, excellence, curiosity, positivity, and humility.
Demonstrates experience performing basic office functions such as answering phones, copying papers, assembling reports, and sending and receiving correspondence.
Demonstrates the ability to use office software to create written documents (e.g., ms word and powerpoint) and prepare spreadsheets (e.g., ms excel), as well as use office database applications to enter, maintain, and report data.
Preferred qualifications:
Master’s degree in computer science, data science, software engineering, or a related field.
Demonstrates the ability to interpret and apply financial information (e.g., credit scores, debt, assets, balances, payments, interest rates, etc.) and perform statistical and math functions (e.g., addition, subtraction, multiplication, division, percentages, ratios, etc.).
Demonstrates the ability to prepare and present training materials on technical information for technical and non-technical audiences.
Firefighters first federal credit union is an equal employment opportunity and affirmative action employerWe do not discriminate based upon race, color, religion, age, gender, marital status, physical or mental disability, medical condition, pregnancy, sexual orientation, gender identity or expression, national origin, veteran status, genetic information, or any other status protected under federal, state, or local lawFirefighters first credit union is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activitiesTo request reasonable accommodation, contact human resources at careers@firefirstcu.org or 323-550-2214.
