Job details
Job type full-time
Full job description
It depot technician
Job description
Position overview
The it depot technician is responsible for the inventory management for fcr, as well the imaging, boxing, and shipment of equipmentThis position will visit the site locations, image machines, assist in depot escalations, respond to queries, handle depot team tickets, and maintain a general knowledge of fcrThis role executes on all business imperatives in alignment with fcr’s mission, vision, values.
The it depot technician will report to the it depot manager.
Essential functions and duties
Image windows computers
Prep windows computers for end-users including some active directory and intune work
Ship equipment (boxing, packing materials, lifting, etc.)
Inventory management, this includes updates to the ticketing system with the status of computers
Collaborate with internal matrixed teams to drive it initiatives
Provide daily deliverables and ad-hoc analytics as needed
Build relationships and collaborate with key stakeholders to ensure the delivery of commitments
Other duties/projects as assigned
Qualifications
Effective communication with partners across the company and across multiple levels of the organization
Strong attention to detail, and the ability to adapt to a dynamic agile environment
Ability to work with other it colleagues to drive success
Resilient and able to work in a fast-paced, changing environment
Critical thinking – using logic and reasoning to identify the strengths and weaknesses of alternative solutions and conclusions
Proactive, creative, and effective problem solver
Skilled in organizing tasks and establishing priorities
Takes initiative in situations in anticipation of needs
Must be a team player with a positive attitude and willingness to pitch in where needed
Ability to maintain confidentiality with regards to sensitive information
Additional qualifications
Technical aptitude required, previous experience with windows, active directory, intune a plus
Travel up to 10%
Understanding of traditional it business practices
Physical demands and working conditions
The physical demands described here are representative of those that must be met by an
Employee to successfully perform the essential functions of the jobReasonable accommodations may be made to enable individuals to perform the essential functions.
Physical demands: sitting up to 20% of the time
Standing demands: standing up to 80% of the time
Lifting demands: ability to lift and bend with 50 pounds
Working conditions: indoor office environment, computer and other office equipment, box cutters, tape, boxes, and other shipping materials.
Fcr hiring minimum requirements
High school graduate or equivalent
Employment contingent upon approved background check
At home requirements
Colleagues hired for work from home positions are responsible for providing and maintaining a functioning workspace as part of the terms of employment with fcr.
Physical setup
Quiet work environment, free of background noise
Desk and chair or sit /stand desk meeting the individual’s ergonomic requirements including any special accommodations required
This position requires that you work from the address listed on your employee profile.
Technology
A high-speed, internet connection is required and must be available at all times.
Phone (smartphone, landline, cell phone) to communicate with your supervisor or it help desk when your computer is not available.
Disclaimer: this is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job.
