Job details
Job type full-time
Full job description
First insight overview
First insight is the world leader in applying predictive analytics to first-party voice-of-customer data to inform better decisions that improve business results.
First insight’s next-gen experience management platform provides a powerful, scalable, and easy-to-integrate solution that informs all the business decisions you faceThrough advanced analytics, first insight’s platform represents a proven, breakthrough solution that helps you anticipate outcomes so businesses can build financial plans that they can achieve.
At first insight (fi) we are all about the ultimate outcome – the delivery of measurable results to our customersOur innovative solutions in advanced predictive analytics have taken the retail sector by storm, resulting in years of consistent, significant growth.
We are seeking a high-performance, self-motivated, professional(s) looking for an opportunity to help drive our business as a key account managerThis high-visibility, customer-facing position provides the opportunity to both engage directly with c-level leaders in global organizations, as well as lead internal cross-functional teams in the delivery of services.
Candidates should have saas based software exposure via sales, service or utilization with proven project management experienceRelatable experience to the retail/wholesale environment is a plus.
Responsibilities & duties
The key account manager (kam) primary responsibility is increasing customer loyalty by ensuring that:
Fi solutions become an integral part of the customer’s workflow
Fi solutions are adopted within and across our clients’ functions.
Opportunities for fi growth are identified with the customer
As a kam at first insight, you will:
Demonstrate how first insight’s solutions can positively impact a customers’ strategic and tactical goals and deliver significant positive impact to operational performance.
Showcase current successes, highlighting the value and roi of our products and solutions transfer knowledge on how to best utilize the output of fi’s solution suite to the customer.
Guide the customer in effective processes and methodologies to integrate fi solutions.
Engage in current activities in the retail industry and communicate to customers the strategic trends, opportunities and challenges that face them
Specific accountabilities include:
Manage multiple client implementations and projects/tasks simultaneously
Assess & evaluate new client requirements against the scope of the project
Manage project schedules, budgets, resources and tasks to ensure that quality solutions are delivered within time and cost constraints
Identify, document, and manage project risks during implementations; escalate issues as appropriate
Work with business analysts/solution engineers to translate business needs into technical requirements
Prepare project status reports and presentations to keep management, customers and others informed of the project status and issues
Drive usage and adoption of fi’s software solution throughout a customer’s organization
Build relationships with key individuals at all levels of the customer
Educate/train potential customers on how to use our solution
Present and articulate advanced solutions and benefits and product future direction
Facilitate executive level quarterly recaps
Coordinate with virtual teams of sales, sales consultants, value engineering, development and delivery
Act as an evangelist to position first insight solution and methodology opportunities across the extended customer organization
Educate & train potential customers on how to use our solution
Qualifications & skills
Ideal candidates should possess retail and technology experience
Project management experience
Experience with saas platforms is desired
2+ years of retail experience or product development experience
Ability to take an active role in working with account strategies in conjunction with a sales partner involving the execution of a comprehensive strategy
Experience with application or analytical software solutions
Ability to work in a dynamic environment and balance multiple responsibilities
Outstanding communication skills to include listening, verbal, written and presentation skills
Excellent organizational & time management skills
Self-motivated and able to provide results with minimal supervision
Assertive and goal-oriented with high personal drive, integrity and energy
Must be comfortable working in a team environment with value services, product development & sales
Understands the retail industry
Willingness to travel up to 20% of the time (not a current aspect of this role, but may change in the future)
Must be authorized to work in the us
Benefits & perks
First insight offers a competitive salary; paid employee healthcare coverage; a 401(k) with company match; employer-paid life and long-term disability insurance; and a generous paid time off (pto) package including paid holidays and sick days.
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Job type: full-time
Work location: multiple locations
