Job details
Job type full-time
Full job description
Firstbank lubbock bancshares began with the vision of one man, barry orr, and a promiseBarry promised his wife and friends that he would start a bank that would become profitable through relationships, hard work and determination`it is our goal to be the best community bank in the lubbock area,` states barry orr, chairman & ceo`we knew we could help build a better lubbock by serving the needs of customers our way.`
We are hiring remote customer care representatives to work from 2:30 pm-11:00 pm (cst) with our next training class starting june 7.
Under close supervision, the customer care rep i is responsible for providing excellent customer service to both internal employees and external customers with a variety of needs via inbound phone calls, emails, and chat sessionsThe customer care rep i will assist with questions relating to deposit accounts, debit cards, online banking, and moreThis position will be supporting heartland financial’s eleven member banks over twelve different statesHeartland financial is committed to the growth and development of employees, and this role is a great introduction to many different aspects of the company to get you started on your banking career path.
Primary & essential responsibilities:
1Responds to both internal and external customer inquiries through a variety of mediums such as: e-mails, chat, telephone, etcIn a courteous and timely manner as outlined in the department’s established service levels.
2Assists internal and external customers with troubleshooting, recommending possible solutions, or determining when to escalate a problem to management or referring to a technical expert within the area.
3Accurately processes orders, forms, applications, and requests submitted within sla timeframe.
4Completes customer contact logs.
5Recognizes and reports to management trends in internal and external customer calls that may identify system/product related issues.
6Assists with all banking deposit product inquiries including: checking, savings, certificate of deposit, internet banking, debit card, and mobile banking.
7Completes annual e-learning plan and bank secrecy act (bsa) training as assigned and keeps up-to-date knowledge of bsa as it relates to the job function.
8Performs other duties as assigned.
Supervisory responsibilities: this position does not have supervisory responsibilities.
Required qualifications:
1High school diploma/ged
2Business related college courses preferred
36-12 months of customer service experience.
4Experience using microsoft office suite.
5Ability to demonstrate an understanding of electronic banking services especially, but not limited to, internet banking, bill payment, mobile banking, and atm/debit card.
6Have previous experience using social media, instant chat, e-mail, etc.
7Demonstrated knowledge of current technologies such as used: tablets, computers, smart phones, etc.
8Knowledge of general banking practices preferred.
Scheduled weekly hours:
40
Time type:
Full time
