Job details
Salary from $13 an hour
Full job description
Essential duties and responsibilities (include but are not limited to):
Be available to handle member inquiriesRepresent health plan by answering and documenting all incoming contacts to determine their nature, and respond to complex calls related to specialized product lines or ques.
Respond with empathy to complaints and concerns from members concerning health plan benefits, account status, payment history, and medical services.
Initiate contact with the appropriate health plan, medical group and facility personnel to obtain information relevant to the concern or inquiry as neededEvaluate data to determine and implement the appropriate course of action to resolve the complaint and/or coordinate service recovery.
Document according to procedureAssist department in reaching call handling goals, first contact resolution goals, complaint resolution compliance, member retention and making return contact as warranted.
Complete required training (including, but not limited to, annual certifications) and understand how to use tools available to recall necessary information.
Effectively diffuse anger, tension, and hostility, within regulatory guidelines.
Maintain awareness of the way performance and actions affect members.
Be open and receptive to feedback and change behavior to improve performance.
Be able to answer healthcare member and provider inquiries and type information into the computer system simultaneously
Web camera visibility
Our agents start at $13 an hour base pay + attendance bonus incentives
Opportunity to select a competitive benefits package (health, dental, vision, life, 401k)
Paid time off
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Qualifications
Must have internet to include a router with ethernet jack for connectivity to pc
Must have a private work station to perform your work
Call center experience preferred.
Health insurance experience
High school diploma or equivalent is required.
2 years customer service experience preferred
Minimum typing speed = 30-35 wpm preferred
Substantial understanding of the job, apply knowledge and skills to complete a wide range of tasks.
Excellent written and verbal skills.
Problem-solving skills.
Basic knowledge of personal computers required
Strong reading comprehension and writing skills
Follow established procedures to meet customer needs.
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Primary location: united states-remote-remote
Job: associate
Organization: hphs - onshore operations
Job posting: sep 17, 2021, 12:59:25 pm
