Location: remote work from home - durham, nc
Hours: monday-friday 8:00am-4:30pm
**must be bilingual
The goal of the patient account representative l is to successfully resolve accounts.
Contact patients by telephone and screen them for state, county and federal assistance programs
Screen patients for eligibility programs on the state and federal levels
Identify all areas of patients’ needs and direct them to the appropriate agency for assistance
Start the application process when possible
Advise patients of the appropriate assistance program(s) to best suit their individual needs
Provide detailed instructions to patients in regard to securing all available program benefits
Advise patients of program time limitations and ensure that all deadlines are met
Complete all necessary steps in locating patients and involving the outside field staff when necessary
Obtain all necessary information from patients upon the initial contact when possible
Record thorough and accurate documentation on patient accounts in the cubs system
All documentation in the cubs system should be clear and concise
Maintain a positive relationship with patients throughout the entire application process
Assess the status and progress of applications
Contact government agencies when necessary
Follow-up with assigned accounts until every avenue is exhausted in trying to secure benefits for the patients or the patient is approved for a program and billing information is obtained.
Qualifications
High school diploma or equivalent is required
Prefer previous customer service/call center experience
Prefer previous experience with medical coding or billing
Proficient pc knowledge and the ability to type 30-40 wpm
Ability to effectively work and communicate with coworkers, patients, and outside agencies
Ability to present oneself in a courteous and professional manner at all times
Ability to stay on task with little or no management supervision
Demonstrate initiative and creativity in fulfilling job responsibilities
Excellent organization skills
Ability to prioritize multiple tasks in a busy work environment
Reliability of task completion and follow-up
Primary location: united states-north carolina-durham
Work locations: durham-remote
Job: associate
Organization: healthcare provider - onshore operations
Job posting: sep 29, 2021, 7:03:02 am
