Job details
Job type full-time
Full job description
What does a great senior hr business partner do?
The senior hr business partner is an innovative business partner providing hr solutions to sales leaders and associates within our merchant segmentYou will collaborate with the business leaders to develop and implement a people strategy in partnership with your client groupsIn this role, you will utilize hr domain expertise, effective communication, strong analytical skills, and teamwork to achieve business results, identifying opportunities to implement best practices and improve operational efficiencies through hr programsThis role will also partner with vp hr and the hr team on strategic hr initiative teams.
As a senior hr business partner, you can look forward to:
Provide leadership and partner with management to drive processes in support of the associate and leader life cycle.
You will partner with senior leaders and managers in a matrixed environment, to identify, prioritize, and build organizational capabilities.
Support the success of the organization’s strategic planCoach and counsel leaders to optimize their human capital via employee engagement, organizational effectiveness, employee relations, change management, learning and development, talent and performance management efforts.
Demonstrate solid understanding of business unit operations as well as the needs and challenges of managers and associates.
Drive and direct difficult and challenging conversations with associates and multiple levels of leadership.
Initiates workforce analysis and organization design activities with business leaders to ensure structure and staffing are proactively managed to meet short and long-term business goals and desired retention is achieved.
Ensures change management activities within the business that have associate impact are managed in a timely, professional, and lawful manner and that communications regarding change are clear, concise and consistent.
Ensures core hr processes (e.g., performance, talent reviews, compensation, talent acquisition, etc.) are clearly communicated and understood by managers and associates within assigned client groups.
Recommends process improvements or changes that will improve the effectiveness and/or efficiency of operations.
Provide hands on management of associate issues relating to performance and other matters.
Direct, execute or coordinate with client managers, on the proper handling of employee relations issues, disciplinary actions and resolution of associate complaints in an effort to provide fair and consistent treatment.
Other duties as assigned.
Basic qualifications for consideration:
Bachelor`s degree in human resources management, business administration or a related field, required.
Minimum of 6 years of progressive human resources generalist experience required.
Prior hr business partner experience supporting sales or account management organizations required.
Experience supporting a sales organization that is remotely based across the us.
Preferred qualifications:
Master’s degree preferred
Support a highly dynamic organization that requires the ability to work with limited information and ambiguity; in this role you will require the ability to adjust approach based on changes in the business, organization structures and other new information gained as a part of establishing a trusted business partnership.
Must have experience with quickly establishing relationships with internal clients creating a trusted relationship that allows you to provide advice and counsel.
Demonstrated ability to influence behavioral and philosophical change among business leaders.
Experience and confidence to take ownership for the full impact of human resources delivery.
An ability and confidence to process high volume of work while maintaining an eye for the detail required that eliminates rework.
Who we are:
We help people and businesses move money and information every minute of every dayOur solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.
We’re fiserv, a global leader in fintech and payments enabling innovative financial services experiences that are in step with the way people live and work todayThe company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.
Our aspiration is to move money and information in a way that moves the worldAs a fortune™ 500 company and one of fortune magazine world’s most admired companies for the sixth consecutive year, we are committed to excellence and purposeful innovation.
We welcome and encourage diversity in our workforceFiserv is an equal opportunity employerAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
