Job details
Job type full-time
Full job description
Please note: your application will expire one year from the time of submissionPlease feel free to apply to any other positions for which you may qualify.
At florida virtual school (flvs), we value our diverse and dedicated team of instructors and support staffOur values of excellence, innovation, community, balance, and communication create a work environment in which everyone feels confident and appreciatedFlvs does more than just talk about our values; we live them and rely on them to be the foundation of everything we do.
We recognize that without the instructors and staff who comprise our team, we would not be able to give our students the educational experience they deserveWhether you’re part of our instructional staff working with students one-on-one to propel them toward success or one of our support staff members working tirelessly to ensure the flvs journey is the cutting-edge experience you’d expect from the industry leader, all of us at flvs work with a common commitment in mind – the student is at the center of every decision we makeFlvs employees are passionate about delivering high-quality digital learning on a robust online platform to achieve content mastery for student success.
Our employees enjoy competitive salaries, a well-rounded benefits package, paid time off (including holidays, vacation, and sick leave), and an array of professional development opportunitiesWe’re always looking to add to our team of more than 3,000 dedicated professionals who are leading online education worldwide with transformative digital solutions – personalized to every student.
Job posting end date:
Deadline to apply is 11:59 pm on
10-10-2021
Job title:
Enrollment and assessment technician
Contract type:
Employee
Annual salary:
$35,799.00 - $57,626.00(support staff s alary will be based on internal equity and experience)
Location:
Fl - vlc
Job description summary:
Our mission is to deliver a high quality, technology-based education that provides the skills and knowledge students need for success.
Flvs does not discriminate in admission or access to, or treatment or employment in its programs and activities on the basis of race, color, religion, age, sex, national origin, marital status, disability, genetic information or any other reason prohibited by law.
The position:
Position general summary:
The flvs ft enrollment and assessment technician performs duties associated with all enrollment and assessment operations for flvs ft and assists with technical support and provides daily task management and enrollment duties associated with flvs ft teachersThe technician provides guidance and assistance regarding the resolution of enrollment-related problems, assessment-related problems, escalated issues, and data entry into school level systemsThe technician assists in reporting enrollment data to a variety of departments and ensures the accuracy, efficiency, and timeliness of data and reports.
Essential position functions:
Monitor enrollment operations for flvs ft
Maintain a high level of customer service in handling escalated counselor and assistant principal issues in enrollment and assessment operations
Assist school counselors with student status changes
Monitor enrollment documents and delivers data to all departments involved
Provide assistance with assessment data to a variety of departments to support school high stakes testing processes
Contact students and parents to confirm state testing dates and times for all testing rounds throughout the school year.
Assist registrar with the maintenance of student academic records
Meet professional obligations through efficient work habits such as meeting deadlines, honoring schedules, coordinating resources and meetings in an effective and timely manner, and demonstrating respect for others
All work responsibilities are subject to having performance goals and/or targets established as part of the annual performance planning process or as the result of organizational planning
(these essential functions are not to be construed as a complete statement of all duties performedEmployees will be required to perform other job related duties as required.)
Minimum requirements:
Education:
Associate’s degree; or equivalent combination of education and relevant experience
Experience:
Two years’ relevant experience, preferably in school operations
One year experience in hardware/software support, preferred
Experience organizing, prioritizing, and scheduling work assignments
Knowledge, abilities and skills:
Possesses a proficient knowledge of computer operation and office software
Strong knowledge of help desk procedures
Requires strong communication and teaming skills
Ability to function effectively in a high demand environment
Ability to exercise independent judgment to adopt or modify methods and standards to meet assigned duties
Knowledge of vsa administration, preferred
Core competencies for success:
Communication skills
Clearly and effectively conveys and/or presents information verbally; summarizes what was heard to mitigate miscommunication; shares ideas and perspectives and encourages others to do the same; informs others involved in a project of new developments; disseminates information to other employees, as appropriate; effectively uses multiple channels to communicate important messages; keeps supervisor well informed about progress and/or problems in a timely manner; writes in a clear, concise, organized and convincing way for a variety of target audiences; the written message is consistently error-free; the written message has the desired effect on the target audience
Customer focus
_prioritizes customers (internal and external) and their needs as primary and is dedicated to meeting their expectations; develops and maintains customer relationships; builds credibility and trust; quickly and effectively solves customer problems; provides prompt, attentive service in a cheerful manner; adapts to changing information, conditions or challenges with a positive attitude; incorporates customer feedback into delivery of service to provide the best experience possible for the customer; actively promotes flvs in community by serving as a flvs ambassador or volunteer
_
Interpersonal skills
Relates well with others; treats others with respect; shares views in a tactful way; demonstrates diplomacy by approaching others about sensitive issues in non-threatening ways; considers and responds appropriately to the needs, feelings and capabilities of others; fosters an environment conducive to open, transparent communication among all levels and positions; takes the initiative to get to know internal and external customers
Functional /technical expertise
Has the skills, abilities, knowledge and experience to be successful in functional area of expertise; dedicates time and energy to keeping abreast of the latest information related to area of expertise and technology; picks up on technology quickly; does well in technical courses and seminars ; produces high quality work in organized and timely fashion
Individual contributor competencies for success:
Peer relationships
Finds common ground and solves problems for the good of all; can represent his/her own interests and yet be fair to other groups; solves problems with peers with minimal “noise”; is seen as a team player and is cooperative; easily gains trust and support peers; encourages collaboration; is candid with peers
Creativity
Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming sessions; takes calculated risks; is not afraid to try new things and potentially “fail fast”
Self knowledge
Seeks feedback; gains insight from mistakes; is open to constructive criticism; isn’t defensive; proactively seeks to understand his/her strengths and areas for growth; applies information to best serve organization; recognizes how his/her behavior impacts others and incorporates insight into future interactions
Planning
Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into the process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results
Organizing
Uses his/her time effectively and efficiently; concentrates his/her efforts on the more important priorities; can attend to a broader range of activities as a result of organizing time efficiently; can marshal resources (people, funding, material, support) to get things done; can orchestrate multiple activities at once to accomplish a goal; arranges information and files in a useful manner
Problem solving
Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t stop at the first answers
Drive for results
Can be counted on to exceed goals successfully; very bottom-line oriented; steadfastly pushes self and others for results; is full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; consistently seizes opportunities; consistently exceeds goals
Physical requirements and environmental conditions:
Location: orlando vlc or remote, based on assignment
Frequency of travel: occasional travel is required for meetings, trainings and conferences; location may vary and may require overnight stays
Light physical activities and efforts required working in an office environment
(reasonable accommodations will be made in accordance with existing ada requirements for otherwise qualified individuals with a disability.)
Job type: full-time
Work location: multiple locations
