Job details
Job type full-time
Full job description
Position description:
**this position can sit remotely**
Position summary:
Perform assigned functions within escrow administration in a timely and accurate manner, while ensuring compliance with all state, federal and investor guidelinesDuties may include, but are not limited to, coordinating audit/examination requests and responses, reviewing and responding to quality control reviews and documenting and tracking outsourcer performance against standardsIn addition, the incumbent is expected to assist with special projects and provide support where required as volumes and needs dictate.
Essential job functions:
Research accounts noted on quality control reviews as out of standard/policy exceptions and provide information needed to respond in a timely mannerProvide information/documentation necessary to refute the observation or identify the root cause and suggest corrective action(s) for the account in question.
Research accounts noted on examination or audit requests and provide requested information and/or documentation prior to the due date.
For accounts identified as audit/examination exceptions, provide information needed to respond in a timely mannerProvide information/documentation necessary to refute the observation or identify the root cause and suggest corrective action(s) for the account in question.
For selected processes, review a population of accounts for adherence to established standards and timeframesDocument research and findings, providing recommendations for exception at the account and/or process level.
For selected vendors and processes, review a population of accounts for adherence to established standards and timeframesDocument research and findings, providing recommendations for exception at the account and/or process level.
Assist in the population of data for the vendor scorecards and participate, as needed, in vendor performance review sessions.
Assist with acquisitions and sales activities as needed and directed.
Assist with the accumulation, categorization and tracking of customer service issuesAs needed, assist in identifying root cause issues and possible corrective actions at both an account and process level.
Education and/or experience:
Bachelor`s degree (bA.) from four-year college or university preferred; or one to two years related experience and/or training; or equivalent combination of education and experience.
Minimum 2 years mortgage servicing experience preferably in real estate taxes, homeowner’s insurance, flood, mortgage insurance and/or loss draft claims areas
Proficient in microsoft office
Excellent written and verbal communication skills
Good organizational and follow-up skills
Self-motivated
#cb
#li-st1
Founded in mount laurel, nj in 1990, freedom mortgage has since grown into one of the largest and fastest-growing privately owned full-service residential lenders in the usaLicensed in all 50 states, washington d.c., puerto rico and the virgin islands, freedom mortgage has over 5000 employees nationwide, proudly servicing $225.6 billion, and is still growing.
Our mission is to foster homeownership in americaFreedom is a leader in va mortgage lending and is one of the mortgage industry’s largest philanthropic supporters of the uso and military families through its team freedom cares philanthropic arm.
Locations include suburban philadelphia and fishers, in, two regions where we were named top workplacesWe also have large operating centers countrywide, including these desirable markets: beaverton , or; boca raton, fl; columbia, md; jacksonville, fl; melville, ny; plano, tx; san dimas, ca; tempe, az; troy, mi and woodbridge, va.
If you seek a sense of community, top training, opportunity for advancement, a comprehensive benefits package and reward and recognition program, look no further.
Freedom mortgage corporation is an equal opportunity employer committed to workforce diversityQualified applicants will receive consideration without regard to age, race, color, religion, gender, sexual orientation, national origin, or their status as a protected veteran or an individual with disabilitiesLocal applicants encouraged to applyEmployment contingent upon successful completion of background investigationSmoke-free workplaceDrug-free work environmentExcellent benefits package including medical, dental, vision and 401(k)All resumes are held in confidenceOnly candidates whose profiles closely match requirements will be contacted during this searchLender nmls id:2767
Equal opportunity employer- minorities/females/disabled/veterans
