Job details
Job type full-time
Full job description
Position description:
This position is remote!
Soar with us
Flying ahead of the flock for over 30 years, we at freedom mortgage have taken millions of americans under our wing and helped them achieve their dreams of financial betterment and homeownershipThis is only possible through our vast knowledge base and broad capabilities, and it’s demonstrated by our winning trajectory.
If you are…
A mentorYou’ll provide guidance and leadership to your colleagues, keeping them well-resourced and prepared.
PreciseYou have eagle-eyed accuracy, are confident with numbers, have to the ability to go through documents, and analyze the details to gain a complete picture of circumstances.
AdaptableYou easily adapt to change while maintaining consistent production, whether you’re working independently or with a team.
Tech savvyYou know your way around a computer and can pick up new programs in a snap, utilizing organizational tools to support your efficiency and performance.
An adventurerYou’ll travel to multiple off-site servicing locations, up to 25% of the time.
… then you belong in the freedom family.
The opportunity: learning specialist for servicing development
We’re looking for an outstanding learning specialist for servicing development to join the freedom familyOur ideal specialist will be an integral part of the servicing development teamYou’ll be responsible for fostering a culture that thrives on exceptional care for customers, colleagues, and servicing business unitsYou’ll focus on creating and implementing effective learning solutions in an exciting and ever-changing environment.
What does the job look like?
As a learning specialist for servicing development, your daily duties may include...
Facilitating new hire and continuous education training across multiple departments.
Conducting needs assessments with stakeholders and developing effective strategies, delivery methods, training materials, and curriculum that drives an exceptional customer experience.
Connecting key learning to business priorities and desired outcomes.
Delivering ilt (instructor led training) using a variety of learning methodologies, media, and material.
Evaluating training effectiveness and reporting outcomes to stakeholders.
Determining appropriate learning solutions for internal customers and stakeholders
Facilitating and participating in meetings to effectively plan and execute servicing programs and training initiatives.
Building effective working relationships.
Coaching, mentoring, and providing effective feedback regarding performance to trainees.
Working effectively within a geographically disbursed team.
Education & requirements
Bachelor’s degree from a 4-year college or university or 3-5 years of related experience and/or training or equivalent combination of education and experience
Must have experience in training processes such as adult learning theories, and training needs assessing
If you invest your drive and commitment with us, you’ll realize an incredible return, in a diverse environment where all staff can grow and flourishWith excellent training and development opportunities available at all levels, a great benefits package, and a talented working family all around you, with freedom, you’ll enjoy a rewarding, challenging, and exciting career where you can reach incredible new heights.
Soar with us
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Founded in mount laurel, nj in 1990, freedom mortgage has since grown into one of the largest and fastest-growing privately owned full-service residential lenders in the usaLicensed in all 50 states, washington d.c., puerto rico and the virgin islands, freedom mortgage has over 5000 employees nationwide, proudly servicing $225.6 billion, and is still growing.
Our mission is to foster homeownership in americaFreedom is a leader in va mortgage lending and is one of the mortgage industry’s largest philanthropic supporters of the uso and military families through its team freedom cares philanthropic arm.
Locations include suburban philadelphia and fishers, in, two regions where we were named top workplacesWe also have large operating centers countrywide, including these desirable markets: beaverton , or; boca raton, fl; columbia, md; jacksonville, fl; melville, ny; plano, tx; san dimas, ca; tempe, az; troy, mi and woodbridge, va.
If you seek a sense of community, top training, opportunity for advancement, a comprehensive benefits package and reward and recognition program, look no further.
Freedom mortgage corporation is an equal opportunity employer committed to workforce diversityQualified applicants will receive consideration without regard to age, race, color, religion, gender, sexual orientation, national origin, or their status as a protected veteran or an individual with disabilitiesLocal applicants encouraged to applyEmployment contingent upon successful completion of background investigationSmoke-free workplaceDrug-free work environmentExcellent benefits package including medical, dental, vision and 401(k)All resumes are held in confidenceOnly candidates whose profiles closely match requirements will be contacted during this searchLender nmls id:2767
Equal opportunity employer- minorities/females/disabled/veterans
