Job details
Job type full-time
Full job description
Position description:
Summary
The manager, relationship (title) serves as a liaison between freedom mortgage and its managed vendors, ensuring excellent customer service and client satisfactionThey set a clear vision for the development of the relationshipThis individual is responsible for managing vendor relationships, developing account plans, and delivering proposalsThis position must work with the company’s internal lines of business to ensure highest quality performance on the managed portfolioResponsible for independent decisions around service quality and works as the sales force to present the opportunity to new potential business.
Essential job functions:
Work with network of managed title providers to ensure fee quotes vs invoices are accurate
Review state-by-state bulk data for title and settlement fees from third party providers to ensure accuracy to industry requirements and standards
Identify variances and generate corrective action for each identified discrepancy
Conduct weekly meetings with third party providers to review audit results via formal presentations and interactive feedback sessions.
Monitor fee change notifications from title underwrtiters and providers to update quote engine
Validate transaction-specific data to ensure delivery of quotes relevant to individual transactions
Verify information is accurate in lakewood and identify root-causes of variances
Identifies areas of operating deficiency, errors and omissions or unfavorable patterns and trends which represent risk to the subservicing relationship.
Can articulate core value and personal value, both how the team is delivering against contracted-for results and also how the team is adding value to the key executives it is working with.
Assist in identification of business drivers and trends as well as development and execution of strategic plans to address trends on the subserviced portfolio.
Identifies, mobilizes, and delivers into the relationship the right people, solutions, resources, and ideas from across the company.
Balances dedication to clients with objectivity and independenceAlways acts in the client’s best interest.
Builds strong relationships with executive decision makers and influencersAbility to work well with all lines of business.
Understands and can articulate the client’s most critical issues and challengesIs forward looking, actively working with the client to help define his/her agenda.
Other related duties:
Performs other related duties as assigned.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential function satisfactorilyThe requirements listed below are representative of the knowledge, skill, and/or ability requiredReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Client managers should also have knowledge of, or experience working, in the mortgage banking industryMust have strong communication and negotiation skills, as well as solid presentation skillsThe ability to operate computer software, such as microsoft office suite is required.
Education and/or experience:
Bachelor`s degree (b.a.) from four-year college or university; or 5-7 years related experience and/or training; or equivalent combination of education and experience.
3-5 years title insurance industry experience is required, prior title examination or quote generation is a plus.
Job candidates should have demonstrated abilities to exceed goals, provide excellent customer service, build long-term relationships, and work in a team-oriented environment.
Knowledge of pertinent federal, state and local codes, laws and regulations.
Demonstrated communication, telephone and organizational skills.
Strong knowledge of title industry preferred
Knowledge of additional mortgage programs a plus (ie, fha, conventional, 203k, va, homestyle, sonyma, etc).
Language skills:
Ability to read and comprehend instructions, correspondence, memos, and workplace policiesAbility to analyze, interpret general business periodicals, professional journals, procedures and governmental regulationsAbility to write professional correspondencesAbility to write routine business reportsAbility to speak effectively with other employees and/or customersAbility to present formal information in one-on-one and small group situations to customers and employeesAbility to present information and respond to questions from groups of administrators, managers, employees, customers and/or the general public.
Mathematical skills:
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentagesAbility to apply mathematical concepts to practical situations.
Reasoning ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization existsAbility to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Certificates, licenses, registrations:
None required
Physical demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this jobReasonable accommodations may be made to enable individuals with disabilities to perform the essential functionsWhile performing the duties of this job, the employee is frequently required to sit and talk or hearThe employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and armsThe employee may occasionally lift and/or move up to 25 pounds.
Work environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this jobReasonable accommodations may be made to enable individuals with disabilities to perform the essential functionsThe noise level in the work environment is usually moderate.
Employer’s rights:
This job description does not list all the duties of the jobYou may be asked by your supervisors or managers to perform other dutiesYou will be evaluated in part based upon your performance of the tasks and functions listed in this job descriptionThe employer has the right to revise this job description at any timeThe job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.
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Founded in mount laurel, nj in 1990, freedom mortgage has since grown into one of the largest and fastest-growing privately owned full-service residential lenders in the usaLicensed in all 50 states, washington d.c., puerto rico and the virgin islands, freedom mortgage has over 5000 employees nationwide, proudly servicing $225.6 billion, and is still growing.
Our mission is to foster homeownership in americaFreedom is a leader in va mortgage lending and is one of the mortgage industry’s largest philanthropic supporters of the uso and military families through its team freedom cares philanthropic arm.
Locations include suburban philadelphia and fishers, in, two regions where we were named top workplacesWe also have large operating centers countrywide, including these desirable markets: beaverton , or; boca raton, fl; columbia, md; jacksonville, fl; melville, ny; plano, tx; san dimas, ca; tempe, az; troy, mi and woodbridge, va.
If you seek a sense of community, top training, opportunity for advancement, a comprehensive benefits package and reward and recognition program, look no further.
Freedom mortgage corporation is an equal opportunity employer committed to workforce diversityQualified applicants will receive consideration without regard to age, race, color, religion, gender, sexual orientation, national origin, or their status as a protected veteran or an individual with disabilitiesLocal applicants encouraged to applyEmployment contingent upon successful completion of background investigationSmoke-free workplaceDrug-free work environmentExcellent benefits package including medical, dental, vision and 401(k)All resumes are held in confidenceOnly candidates whose profiles closely match requirements will be contacted during this searchLender nmls id:2767
Equal opportunity employer- minorities/females/disabled/veterans
