Job details
Job type full-time
Full job description
About frequence
We’re the ones with big ideas, bold vision, and silicon valley-casual vibes who are passionate about solving real problems for our clients.
Frequence’s powerful software makes it easy for media companies to stay competitive in the digital advertising spaceWe empower experts in sales and ad design with a set of tools that allows them to efficiently deliver what would otherwise be complex advertising strategies.
Unlike other workflow software, frequence is the most complete system on the market, connecting all aspects of digital advertising—sales, operations, and reporting—from beginning to endWe create smart, focused campaigns based on performance data from thousands of local and national media campaigns to level the playing field and make programmatic ad buying possible for smaller local businessesThe data is out there, and we want to help advertisers put it to work.
The opportunity:
As the technical support engineer, you will understand the product requirements of the platform, collaborating with business team and development team to make sure issues are resolved in a timely fashionYou should have a passion for finding and analyzing defects through the development of thoughtful test strategies and proceduresYour intuition for where to look for defects manually is an important asset to the team.
What you will do:
Understand, analyze and resolve technical defects raised by internal and external users of frequence platform
Understand database structure and write complex database joins and queries to analyze and fix database related issues
Communication with stake holders for timely updates on the status of resolution around issues
Develop an in-depth level of knowledge of the platform and supported features
Own and execute the testing and release of key features that are time-critical
Respond to clients in a timely manner to adhere to the client slas
Who you are:
Expert in understanding database table structures and relationships
Love to read and write database queries to analyze database related issues
1+ years of professional experience writing database queries using sql or sql tools like toad, etc.
Bachelor’s degree in engineering, computer science, information systems, or other technical degree
Presentation skills to present test results to individuals and groups
Humble attitude with a thirst for learning
Nice to have:
Eagerness to take ownership
Aws athena
Mysql
Able to read code and debug issues in the code
Why frequence?
Frequence has a passion for our people and our mission to help clients grow their businessesAs our company grows, so does our need to add sharp, ambitious, and talented people to our teamWe`re approachable, inclusive, and encourage open dialogue within our communityThis is a place where your voice matters.
Want proof that we love our people? frequence was recognized by bay area news group as a top workplaces company for 2020 and 2021!
Ways we show our love (some call them benefits):
Competitive salary and bonuses
Stock options at a mid-stage startup, 401k
Health, dental and vision insurance coverage
Generous pto
Spaces to blow off steam (think gym, basketball court, and lots of egg chairs)
Frequence, incIs an equal opportunity employerAt frequence, incWe are deliberately trying to create a safe space for people of all races, genders, ages, backgrounds, and orientationsIt is the policy of frequence, incTo provide equal employment opportunity to all persons, regardless of age, race, religion, color, national origin, sex, political affiliations, marital status, non-disqualifying physical or mental disability, age, sexual orientation, membership or non-membership in an employee organization, or on the basis of personal favoritism or other non-merit factors, except where otherwise provided by law.
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