Job details
Salary $16 - $21 an hour job type full-time
Full job description
Not accepting applications in personPlease apply online do not call the office
Job description
Friendly faces senior care has an amazing opportunity for a staffing coordinator/scheduler positionWe pride ourselves on offering a rewarding work environment with a variety of benefits and competitive compensation.
Location: houston, tx & surrounding areas (work remotely – home office and /or office location)
Summary of position:
The staffing coordinator/scheduler * reports* directly to the head of office operationsThe primary responsibilities are to coordinate with caregivers on their availability for work, to select and schedule them appropriately and problem solve issues as they arriveThe staffing coordinator/scheduler will provide administrative training, support and back up careIn addition, the home care scheduler will be responsible for the following:
Answers incoming telephone calls in a friendly, professional and sales-oriented way
(for prospect clients).
Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.
Answers general questions about friendly faces senior care and triage questions and issues as appropriate and refer to the appropriate staff as needed.
Support the administrative team to organize caregiver and client issues (i.eQuestions, changes in schedule/availability, concerns and following company policies.
Know the level of care required for each client.
Accurately staff clients with caregivers based on location, time, skills/needs, requests, etc.
Match caregivers to clients based on personality, skill, client’s scheduling needs and caregivers’ availability.
Develop and train caregivers and team lead on appropriate competency levels for clients.
Accurately and effectively communicate with office manager, caregivers, clients, administrative staff, sales and executive staff.
Be able to take on leadership roles in special projects and assignments.
Perform in-home assessments, supervisory and quality assurance visits as requested.
Utilize clearcare, our web-based care management system to monitor caregivers for on-time arrival, monitor care logs and update client and caregiver records as directed.
Complete incident reporting as directed and necessary.
On-call responsibilities alternating with assigned office personnel to including 2-3 nights a week and alternating weekends (2 weekends a month)
Back-up direct client care as needed.
Performs clerical and administrative duties as needed including hr support on recruiting, interviewing, filing and auditing when needed.
The ideal candidate will possess the following qualities:
Strong customer service focus and friendly demeanor
Outstanding verbal and communication skills
Experience with scheduling in a home care or home health environment is a plus but not necessary.
Proactive and adaptable.
Strong organizational and time management skills with attention to detail.
Excellent problem-solver with a positive attitude and collaborative approach.
Ability to thrive and effectively prioritize tasks in a fast-paced environment.
Be able to work in a startup mode environment and help to build a brand from the ground up
Have strong ethical values and be a loyal person
Able to work on an on-call, as needed and after hour basis in addition to the regular core schedule
Ability to take on multiple roles within the company simultaneously
We are seeking a motivated, entrepreneurial and team focused individualMust be able to work independently, take constructive criticism and hold themselves accountable for meeting key performance indicatorsPassionate for seniors and successBe goal oriented with an ownership mentality and hungry for success
Excellent spoken and written english communication skills, professional and friendly demeanor.
Computer skills including but not limited to ms office and scheduling softwareKnowledge of the clearcare home care software a plus.
Must past background, drug test and reference checks.
Direct caregiving experience is a plus.
Must be willing to be on-call and carry a phone alternating with teammates.
Job requirements:
Home health or private duty experience preferred but not mandatory
Bachelor’s degree and/or one year of experience in a healthcare setting a plus
Must have valid driver’s license, auto insurance, and reliable vehicle (and/or be able to drive company car)
Must be able to pass drug and background screening
Copy of updated tb/chest x-ray
Dependable transportation
High- speed internet connection
What makes friendly faces senior care unique? here’s what’s in it for you:
Competitive pay rate
Employee and client referral bonus
Continuing training available
Paid orientation
Paid time off (3 weeks) for salaried employees
Company cell phone & laptop
Work smart * *play hard * *live well
Not accepting applications in personPlease apply online do not call the office
Job types: full-time
Salary: openPlease respond with salary or hourly requests
#administrativeassistant #customercare #scheduler #homecare #seniorcare #administrative #homehealth #officemanager #officemanagement #receptionist #customerservice #staffingcoordinator
Job type: full-time
Pay: $16.00 - $21.00 per hour
Covid-19 considerations:
We provide ppe
