Job details
Job type full-time
Full job description
At fringe
Richmond, va
We have a strong commitment to building a diverse teamIf you`re from a background that`s underrepresented, we`d particularly love to meet you.
About our team.
Fringe is a fast-growing hr technology company based in virginiaFounded in late 2018, fringe is the first ever platform for personalized lifestyle benefitsAt fringe, we are a relentlessly people-focused group revolutionizing the way employers care for their people in the benefits spaceWe`re a supportive, down-to-earth team fully committed to the belief that relationships fuel outstanding client experience.
What you get to do.
As a member of the fringe customer service team, you will work as the main line of communication between our team and our usersThe customer service representative will be in constant communication with our users, helping with basic troubleshooting issues as well as more complex problems that arise.
Some of their responsibilities will include:
Respond promptly, courteously, and knowledgeably to customer service chats
Stay up to date on onboarding clients, new and existing vendors and any product updates.
Have an extensive knowledge and understanding of the fringe platform
Take ownership of customers` issues and follow problems through to resolution
Go the extra mile to enhance the user experience
Work with the success team to provide a top notch customer service experience to our users and clients
Follow communication procedures, guidelines, and policies
What we`re looking for.
Empathetic, clear communicator that desires to understand and resolve cases
Proactive problem solver with the ability to understand and determine root causes to user issues
Ability to work independently and in a team setting
Strong commitment to customer happiness and satisfaction
Flexible approach to work that can adapt effectively with uncertainty and change.
Advanced troubleshooting and multi-tasking skills
Holistic benefits.
At fringe, we care about lifestyle benefitsIt`s our entire business! our desire is to be able to support each and every fringe employee inside and outside of workOur benefits include:
Competitive salary for all full-time employees
Employer paid medical, dental, and vision insurance
Paid time off, paid holidays and paid parental leave
Stock options so you can participate in our success
Company-sponsored team events
Your choice of monthly fringe lifestyle benefits ranging from netflix, hulu and spotify to child care, meal delivery and fitness.
About fringe.
We built fringe to give companies a better way to show love and care to their peopleWhy? because we believe it`s the people who really matter.
Companies exist because of the products and services they offer, but we believe the people within them should come firstAt fringe, this is the way we live.
What does this practically look like? it means we hire people who care about their teammates just as much as (if not more than) themselvesWe hire people who are genuine, humble, willing to learn, ready to teach, able to adapt, flex, collaborate, celebrate each other, win together and lose together.
We`re a startup, and that means we must be a courageous groupWe solve problems all day, but we also mess up sometimesWe extend grace to each other, and we try againWe aren`t looking for perfect peopleWe`re looking for people who own their faults, play to their strengths, and have the courage to simply be the same person all the time.
If that doesn`t sound like your cup of cold brew, no hard feelingsBut that`s exactly who we are and what you can expect when you work at fringe.
Still interested? we`d love for you to apply.
