Company overview
Frontdoor, inc(“frontdoor”) is a newly-minted public company that traces its roots back 50 years to when american home shield founded the home service plan industryOperating in all 50 states, frontdoor serves more than two million customers through a nationwide network of approximately 17,500 pre-qualified contractor firmsFrontdoor’s goal is to take the hassle out of owning a home by helping its customers protect their budgets from large, unexpected repair costsIt achieves this goal with services powered by people and enabled by technologyToday, its home service plans cover many of a home’s most common systems and appliancesAs a bbb-accredited business and founding member of the national home service contract association (nhsca), an industry regulatory body, frontdoor has taken home several industry awards ranging from best in service by homewarrantyreviews.com to most recommended home warranty provider by women`s choice awards.
Position overview
Frontdoor is looking for an advanced analytics manager to support the growth and profitability of the american home shield and hsa home service plan business.
As a member of the analytics team, you will be executing complex analysis to answer key business questions in support of home service plan growth and profitabilityThis individual will partner with business stakeholders to generate ideas to improve our business, execute analysis that drives insights and recommendations, and then monitoring business resultsWe are seeking an individual who is deeply analytical, highly collaborative, and a strong communicator.
Job responsibilities
Conducts complex analyses with minimal supervision
Builds reports as needed to monitor initiatives and key business metrics
Coordinates with multiple departments to lead business initiatives from an analytics perspective
Analyze and organize raw data from multiple sources to produce requested data elements
Conducts complex data analysis using system tools and database or data warehouse queries and scripts
Presents findings and recommendations to key stakeholders including senior management
Acts as a coach and mentor to less experienced analysts
Works effectively with key business stakeholders to build/maintain relationships and understand business objectives and strategy
Identifies areas of innovation and process improvement across the company
Hypothesis driven problem solving and performs deep-dive analysis to find the root causes
Ability to manage multiple projects/initiatives
Knowledge, skills, and abilities
Bachelor’s degree in relevant fields such as business administration, economics, statistics, computer science or business analytics; masters degree a plus
3+ years of analytics experience focused on customer, marketing, financial or operational analytics
Adaptability and agility in changing circumstances; handling multiple priorities and deadlines
Expert level proficiency in sql, excel and powerpoint required; experience using statistical programming languages as r or python is a big plus
Top candidate will be a self-starter with a sharp eye for details, an ability to work in a fast-paced and ever-changing environment, and the ability to communicate effectively with stakeholders
Ability to work with technical, business and front-line teams
Knowledge of process improvement, root cause analysis, change management and implementation practices is a plus
Remote
We have a digital first mindset when it comes to our company, and we are extending that philosophy for remote or virtual candidatesWhile we ideally want someone to be located in an area with a physical location, we are open to considering remote or virtual candidates based on location and experience for the role.
Frontdoor is a company that’s obsessed with taking the hassle out of owning a homeWith services powered by people and enabled by technology, it is the parent company of four home service plan brands: american home shield, hsa, landmark and oneguard, as well as ahs proconnect , an on-demand membership service for home repairs and maintenance, and streem, a technology company that enables businesses to serve customers through an enhanced augmented reality, computer vision and machine learning platformFrontdoor serves more than two million customers across the u.sThrough a network of more than 16,000 pre-qualified contractor firms that employ over 45,000 techniciansThe company’s customizable home service plans help customers protect and maintain their homes from costly and unexpected breakdowns of essential home systems and appliancesWith nearly 50 years of experience, the company responds to over four million service requests annually (or one request every eight seconds).for more details, visit frontdoorhome.com.
Job category: marketing
Id: r0015792
