Job details
Job type full-time
Full job description
Senior network engineer, 9-1-1 (specialist, tier ii -1-1 equipment)
Job description: the 9-1-1 tier ii specialist provides technical assistance for frontier supported 9-1-1 customer premise equipment (cpe) and related hardware – including 9-1-1 selective routers, controllers, network and other equipment associated with the delivery of 9-1-1 voice and dataThe 9-1-1 tier ii technical support team serves as the subject matter expert for 9-1-1 cpe and related network elements and is available 7x24x365 to facilitate timely resolution of trouble referrals requiring tier ii support.
Primary responsibilities:
Technical support: provide phone and email assistance, onsite field support when necessary, remotely access / monitor equipment and systems to facilitate timely trouble analysis and resolution.
Pre-sales support and cutover assistance: provide support in pre-sales proposal review, system planning, network configuration and cut-over assistance, as warranted.
Cpe hardware/software information review and distribution: evaluation of channel partner service packs/hot fixes, performs first installation of new releases, vendor or interdepartmental trouble escalation/follow-up, development of methods and procedures and product testing in the frontier 9-1-1 lab.
Next generation 9-1-1 ip equipment and systems tier ii lab connectivity testing and facilitation of trouble resolution
Maintenance and updating of 9-1-1 support databases and lab network diagraming (remedy, ftr911)
Experience and skills requirements:
In-depth knowledge of enhanced 9-1-1 voice, and data networks, equipment and systems; including
Motorola/vesta, intrado, indigital, and solacom cpe, ecs and dms/5ess selective routers, controllers ,related central office technologies and supporting network engineering requirements.
Working knowledge of pbx systems, voip, ethernet design and support
Working knowledge of next generation 9-1-1 ip principles, networking and systems.
Working knowledge of networking switching technologies (tdm, ip, tcp/ip, ethernet, lan,wan), and transport facilities
Working knowledge of network related components (switches, routers, hubs, controllers, qos)
Extensive network problem analysis and resolution experience; ability to effectively communicate with tier i support (field technicians) and vendor(s) to facilitate problem resolution
Strong organizational skills
Effective communication skills and ability to facilitate problem resolution with tier i support, vendor(s) channel and related reporting.
Working knowledge of equipment maintenance, monitoring protocols and software.
Computer skills – must be proficient with ms office (excel, word, visio and powerpoint)
Public safety industry engagement and knowledge (nena,apco,atis,ieee,other)
Degrees and certifications: (preferred)
Bachelor of science degree in communications, data networking it or equivalent
Professional certifications such as ccna, ccnp or equivalent a plus • emergency number professional (enp)
