Job details
Job type full-time
Full job description
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Job description:
Duties/responsibilities:
Manage the team`s 3rd tier support for internal team and customers post-install.
Provide feedback based on client experiences to product and professional services teams for product and process improvements.
May work directly with clients on-site or provide customer support remotely.
Technical responsibilities include problem identification, hardware/software testing, client training, and post implementations support for client and operations organizations.
Technical responsibilities will also include support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, and repairing, and debugging complex solutions post-installThis includes all network and premise-based equipment.
Responsible for resolution or escalation when all customer support operations have been exhausted on a single client as well as global issues.
Work can and will cross business units including reporting of design, reliability, and maintenance problems or bugs to design engineering/software engineering/production engineering/voice engineering.
Financial responsibilities include overseeing projects that impact cost savings for the organization and the customer.
Maintain team schedule and have support available 24/7
Job title:
Copenmgr - customer operations engineering manager
Employment type:
Full time
Location:
Usa - remote
