Job details
Job type full-time
Full job description
We are excited that you are interested in employment opportunities at fusion!
Our preferred format for expressing interest in our open positions is via our online profile submission portal.
Submitting a profile along with your resume helps to speed the hiring process and places you in our system so that we can consider you for future opportunities as well
Please review our current openings for a full listing of available opportunitiesYou can search for current openings by title and location and submit a profile to express an interest in these opportunities.
Job description:
Essential duties and responsibilities include the following: (other duties may be assigned.)
Handle inquiries concerning billing issues, on-going issues and general questions providing prompt knowledgeable responses
Process add/moves/changes requests
Communicate with other departments to ensure that repairs, orders and other issues are being worked timely and that the customer is receiving timely communication
Possess the ability to research and analyze problems and seek solutions
Ability to analyze and process reports
Present reports and quarterly business reviews to customers and executives as requested
Handle all types of customer interaction types including e-mail, telephone calls and fax requests
Provides superior above average level of customer service to all customers (internal and external)
Upholds fusion communications’ company virtues
Meet/exceed and maintain service levels as assigned by management
Meet/exceed expected reliability standards
Upsell products/packages to existing customers
Make outgoing calls to customers to ensure satisfaction
Keep customer information updated on assigned accounts and stay abreast of customer needs/changes
Must be willing to work flexible shift 8:00 am – 8:00 pm mon – fri with occasional saturdays
Job title:
Elactass - elite account associate
Employment type:
Full time
Location:
Usa - remote
