Job details
Salary $16.50 - $19.00 an hour job type full-time number of hires for this role 10+
Qualifications
High school or equivalent (required)
Us work authorization (required)
Full job description
To be considered for this position, applicants must live in nevada
Apply now! training class starts november 1, 2021
Are you super friendly and enjoy achieving customer satisfaction every time? then join gate 1 travel’s reservations service team! gate 1 travel, one of the leading travel organizations specializing in international vacation packages, is looking for experienced, enthusiastic, charismatic, and upbeat individuals who have a proven track record of achieving high customer satisfaction.
Position snapshot
The reservations service agent provides friendly, professional, and detailed support to customers already booked on vacations and to travel agentsUsing excellent customer service skills to achieve first call resolution, you`ll handle inquiries such as: making modifications; answering questions about trip components, including air, hotels, car rentals and optional tours; assistance with website navigation; and making sure that all aspects of reservations are completed accurately so that customers enjoy a smooth, perfectly organized vacationThis position also handles overflow calls from the sales department during periods of high call volume by welcoming callers, answering questions about destinations, and creating new reservations.
Training
Training will be conducted online for approximately 3 weeksFull attendance during training and the subsequent 2 weeks of transition to handling of live calls is mandatoryTesting is conducted at end of training requires a minimum passing score to continue employment in the position.
Schedule
Must be flexible and able to work days, evenings, and weekendsCurrent contact center operating hours (et) are mondays – fridays 9:00am – 6:00pm and saturdays 9:00am – 5:00pmOperating hours will be expanding to 9:00pm weekdays and approximately 10:00am - 4:00pm on sundays.
Benefits at a glance
6 paid holidays per year plus 1 floating holiday; up to 20 days paid time off, based on length of service; travel discounts; health, vision, dental, life insurance, disability insurance; 401(k)
Work from home requirements
Chosen candidates are required to provide, without reimbursement, the following for their work from home location:
High speed internet service with minimum speeds of 10mbps down/5mbps upOnly broadband fiber-optic, cable, or dsl service is allowedChosen candidates will be required to provide proof of adequate serviceWhile working, the entire bandwidth must be dedicated to performing your jobNon-work-related activities performed by you or others in your household such as gaming or media streaming during working hours must not occur.
Fiber-optic/cable/dsl modem and router or modem/router combo unit with ethernet port for wired connection to the gate 1 travel supplied equipment is requiredWifi is not permitted.
The ability to receive a phone call on a landline or mobile device for backup communications with gate 1 travel employees and support assistance departments.
At this time, we only hire fully vaccinated individuals, while following applicable local, state, and federal guidelines.
We only hire non-tobacco using staff.
To accommodate individuals with health sensitivities, all employees must observe and maintain a scent-free workplace.
We are an eoe employer.
Required knowledge & skills
Enthusiastic phone presence
Advanced customer service skills including professionalism, respect, empathy, friendly disposition, positive attitude and patience
Situational judgment skills
Strong verbal command of english with ability to communicate clearly and articulately
Good written communication skills
Excellent computer, technology, and internet skills with ability to navigate multiple screens and perform basic computer troubleshooting
Cognitive ability to learn and process new information and choose appropriate action
General knowledge of world geography
Education and experience
High school graduate or ged; must be at least 18 years of age
Aa or bs degree preferred
Minimum 1-year work at home experience for a call center
Prior use of a reservations system preferred
Experience in travel or related hospitality/tourism industries preferred
Computer savvy with ability to do basic computer troubleshooting
Working knowledge of microsoft office suite
Familiarity with a gds (amadeus) preferred, not required
Job type: full-time
Pay: $16.50 - $19.00 per hour
Benefits:
401(k)
Dental insurance
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Vision insurance
Schedule:
8 hour shift
Monday to friday
Weekend availability
Covid-19 considerations:
At this time, we only hire fully vaccinated individuals, while following applicable local, state, and federal guidelines.
Application question(s):
Answer required: are you currently a resident of nevada and able to work remotely only within the state of nevada? (this position is only open to residents of nevada and the job must be performed in nevada.)
Answer required: are you fully vaccinated for covid-19? (e.gYou have received both doses of the pfizer or moderna vaccines, or the single-dose johnson & johnson’s janssen vaccine)
Education:
High school or equivalent (required)
Experience:
Travel industry: 1 year (preferred)
Reservations: 1 year (preferred)
Work location:
Multiple locations
Work remotely:
Yes
Work location: multiple locations
