Job description summary
The field service engineer will be responsible for meeting the daily service repair needs of the customer’s equipment and driving customer satisfaction through service excellence.
Job description
Key responsibilities/essential functions include:
Basic troubleshooting, installation, maintenance and service repair needs on designated equipment.
Completing preventative maintenance and field modification instruction.
Ordering and managing repair parts cycle times.
Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
Maintaining tools and test equipment properly and ensuring they are calibrated.
Meeting health and human services, environment health and safety and/or all other applicable regulatory requirements.
Managing vendors’ service delivery processes in compliance with ge healthcare policies.
Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving.
Participating in sales opportunities such as contract renewals and assist with promoting and implementing revenue programs.
Working as a member of the local team to provide efficient service delivery to all accounts within assigned area.
May include training of clinical staff on designated equipment.
Qualifications/requirements
Bachelor’s degree, electrical engineering, electrical engineering technology, equivalent military education or associates degree with 2 years experience servicing electronic equipment, 3 years of relevant experience combined with successful completion of the gehc field service engineer apprentice program, or a high school diploma/ged and 12 or more years experience servicing electronic equipment.
Experience interfacing with both internal team members and external customers as part of a solution based service process.
Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.
Experience troubleshooting and responding to customer concerns.
Must be able to meet customer vendor credentialing requirements
Desired characteristics
Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner
Six sigma trained/certified
Leading & relating to others: establishes good relationships with customers and staffBuilds wide and effective networks of contacts inside and outside the organizationRelates well to people at all levelsManages conflict.
Shares expertise: applies specialist and detailed technical expertiseDevelops job knowledge and expertise through continual professional developmentShares expertise and knowledge with othersUses technology to achieve work objectivesDemonstrates an understanding of different organizational departments and functions.
Organizing & executing: focuses on customer needs and satisfactionSets high standards for quality and quantityMonitors and maintains quality and productivityWorks in a systematic, methodical and orderly wayConsistently achieves project goalsTakes responsibility for actions, projects and peopleTakes initiative, acts with confidence and works under own directionInitiates and generates activity.
Supporting & cooperating: demonstrates an interest in and understanding of othersAdapts to the team and builds team spiritListens, consults others and communicates proactivelySupports and cares for othersUpholds ethics and valuesAppropriately follows instructions from others without unnecessarily challenging authorityFollows procedures and policiesComplies with legal obligations and safety requirements of the role.
Embracing change & demonstrating enthusiasm: adapts to changing circumstancesAccepts new ideas and change initiativesAdapts interpersonal style to suit different people or situationsWorks hard and puts in longer hours when it is necessaryIdentifies development strategies needed to achieve career goals and meet new or changing demands of the job.
Commercial thinking: keeps up to date with competitor information and market trends
Ge offers a great work environment, professional development, challenging careers, and competitive compensationGe is an equal opportunity employerEmployment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Ge will only employ those who are legally authorized to work in the united states for this openingAny offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation assistance provided: yes
