Job details
Salary $90,825 - $127,050 a year job type full-time
Full job description
The account development director will lead a team of customer development managers to develop and implement key customer payment portfolio strategies that drive growth, profitability, and customer retention.
Key responsibilities
Lead a team of customer development managers in the development and execution of account plans to increase customer product utilization, implement best practices for procure to payment processes, and achieve product portfolio growth and retention targets.
Develop, manage, and mentor a high-performing team of customer development managers.
Build and leverage relationships with healthcare customers, strategic and financial partners, and other stakeholders including senior level industry executives and influencers
Stay current on competitive industry and customer trends
Manage key performance metrics for the epay product
Serve as the subject matter expert for the epay product, value proposition, financial metrics, rois, and growth plans
Manage internal coordination between account development and epay/ghx functional areas
Develop and execute tactics to overcome complex client barriers, resolve escalated issues, and manage internal stakeholders
Key duties
Provide direction to team in analyzing data and customer knowledge to identify growth opportunities across assigned accounts
Arrange events with channel partner and/or customers in support of their initiatives, including webinars, user group meetings, operational meetings, and customer advocacy/reference calls
Support required customer touchpoints and business reviews reinforcing epay value and intervene when necessary to address customer challenges
Provide timely and consistent communication to internal and external stakeholders
Maintain master customer information and salesforce.com data
Develop standardized processes and practices to support internal and external customers and/or stakeholders
Develop and manage quarterly and annual okrs
Provide budget oversight and revenue management
Hire, train, coach, and manage a high performing team of direct reports
Other duties as assigned.
Key competencies
Possess a deep understanding of the payment processing marketplace, automated payments solutions, and the financial issues affecting healthcare industry executives
Ability to organize and motivate a team of professionals
Excellent time and project management skills
Strong interpersonal and critical thinking skills
Persuasive written and verbal communication skills
Working understanding of office applications (e.gMs office/excel)
Ability and willingness to travel up to 25%
Required education, certifications, and experience
Minimum of 10 years payments or financial services or similar industry experience demonstrating a high level of market presence and consistent achievement of growth goals and initiatives (ic)
Minimum 5 years experience managing a high performing team of direct reports
Experience in customer-facing roles of increasing responsibility
Demonstrated financial acumen and fluency in finance and accounting principles
Bachelor’s degree in finance or comparable business degree
Preferred qualifications
Advanced degree (e.g., ma, mba)
Experience working directly or indirectly in healthcare finance or payments industry
Estimated salary range for this position: $90,825 - $127,050
The base salary range represents the anticipated low and high end of the ghx’s salary range for this positionActual salaries will vary and will be based on various factors, such as candidate’s qualifications, skills, competencies, and proficiency for the roleThe base salary is one component of ghx’s total compensation package for employeesOther rewards and benefits include: health, vision, and dental insurance, accident and life insurance, 401k matching, paid-time off, and education reimbursement, to name a fewTo view more details of our benefits, visit us here: https://www.ghx.com/about/careers/
Ghx: it`s the way you do business in healthcare
Global healthcare exchange (ghx) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes.
Ghx is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and servicesWe bring together healthcare providers and manufacturers and distributors in north america and europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions.
It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectivelyTogether we take more than a billion dollars out of the cost of delivering healthcare every yearGhx is privately owned, operates in the united states, canada and europe, and employs more than 800 people worldwideOur corporate headquarters is in louisville, colorado, just outside of denver, with additional offices in europe, chicago, illinois, and omaha, nebraska.
Disclaimer
Global healthcare exchange, llc and its north american subsidiaries (collectively, “ghx”) provides equal employment opportunities (eeo) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable lawAll qualified applicants will receive consideration for employment without regard to any status protected by applicable lawThis eeo policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement.
Ghx believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her abilityWe do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable lawGhx expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphereImproper interference with the ability of ghx’s employees to perform their expected job duties is absolutely not tolerated.
