Job details
Job type full-time
Full job description
What makes gartner a great fit for you? when you join gartner, you’ll be part of a team with a no-limits mindset that helps the world become smarter and more connectedWe’re the world’s leading research and advisory company that steers clients toward the right decisions with business and technology insights they can’t find anywhere elseOur associates enjoy a collaborative work environment with exceptional training and career developmentIf you like working with a curious, supportive, high-performing team, gartner is the place for you.
Interested in learning more, view and register for any of our upcoming recruiting events here!
What you’ll do.
Support and troubleshoot a global fleet of corporate and personal ios, android and macos devices.
Administer mobile/mac devices with an mdm/uem platform (ex: workspace one, intune) across a global footprint.
Test, configure and implement ios, android, macos apps, profiles and policies
Manage apple devices with apple business manager (formerly dep, vpp)
Package custom xml/.plists for device configuration on macos
Develop and deploy macos scripts using various shells/languages (ex: bash, zsh, powershell, python)
Package macos software with command line using tools like pkgbuild, productbuild
Leverage uem/mdm to drive business solutions across business units at gartner
Develop and maintain test plans, and architecture diagrams around the mobile/mac space
Develop and maintain metrics/reports using various tools (powerbi, splunk)
Mitigate security threats/vulnerabilities in collaboration with security team for mac/mobile.
Stay abreast of platform/mdm best practices
Work with the team to coach gartner`s internal help desk via email communications, videos, virtual training sessions, and the creation/maintenance of knowledgebase articles and support documentation.
Work within itil change management process to shepherd planned changes
Participate with and maintain vendor relationships
Evaluate new technologies and hardware related to mac/mobile space for use in the corporate environment
Integrate and maintain mdm/uem platform with idps like okta, ping, etc.
What you’ll need
Bachelor’s degree strongly preferred
High school diploma/ged with equivalent experience required
Apple certified support professional (acsp) a plus
Vmware certified professional – digital workspace a plus
Legacy airwatch accreditations or other mdm specific certifications (jamf, etc.) a plus
4+ years of experience working with vmware workspace one, microsoft intune or other uem products.
4+ years of experience with macos, ios and android devices in a corporate environment
Experience using web services such as rest apis for integration and automation
Basic web development skills (html, css, etc.) a plus
Excellent oral and written communication skills.
High level of attention to detail and strong organizational skills
Excellent problem solving/analytical skills.
Must be able to read and understand technical documentation
Passionate about apple and android technologies with a desire to be engaged with the space as it evolves
Functional knowledge of exchange and o365 environments
Working knowledge of networking including tcp/ip, firewall, vpn clients
Familiarity with agile methodology (scrum) and jira
Must be able to multi-task, change direction, set priorities, and meet deadlines
Dependable and available to work early or late to meet deadlines when required
Must be able to positively contribute to a team environment and collaborate with cross functional teams
Must be able to work with minimal supervision
The policy of gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.
Gartner is committed to being an equal opportunity employer and offers opportunities to all job seekers, including job seekers with disabilitiesIf you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the company’s career webpage as a result of your disabilityYou may request reasonable accommodations by calling human resources at 203-964-0096 or by sending an email to applicantaccommodations@gartner.com.
Job requisition id:56313
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