Genesys is looking for a manager of analyst relations (ar) to focus on expanding and strengthening relationships with influential digital and ai industry analystsThe successful candidate will play a pivotal role engaging with analysts to help showcase the company’s technical innovation and experience as a service vision for enabling empathetic and personalized experiences at scale across marketing, sales and service.
We’re looking for an ar professional who will help drive a best-in-class program that includes providing strategic counsel to internal stakeholders, as well as building trust with our analyst community through consistent and transparent communicationsThe ideal candidate should have a strong understanding of ar best practices, and how to deliver outstanding resultsThe manager will report to the senior director of analyst relations as part of the influencer marketing team that engages with analysts, influencers, and consultantsThere is also plenty of opportunity for career progression, and the ideal candidate will have a growth mindset.
Responsibilities:
Proactively establish and maintain relationships with key analysts and influencers, and effectively communicate genesys’ news and points of view to external audiences
Manage and coordinate analyst report submissions such as mqs, waves, marketscapes, market guides, now techs, etc.
Collaborate with the customer advocacy team to drive new digital-first and ai customer reviews on peer review sites, such as gartner peer insights, trustradius, etc.
Uncover analyst insights on opportunities for expansion into new markets, viability and potential blockers to success
Track and measure inquiry and briefing engagement
Work cross-functionally with teams such as product management, product marketing, thought leadership and pr to support genesys business objectives
Guide internal stakeholders on analyst engagement best practices and help prepare spokespeople
Requirements:
3-5+ years` experience in analyst relations or related experience in product marketing, strategic communications, or public relations
Experience building programs in an emerging business a plus
Deep knowledge of and passion for enterprise analysts and influencers
Demonstrated experience improving processes
Persuasive communication skills and the desire to influence at all levels
Relationship builder – proactive, respectful, values input and stimulates candid dialogue, positive attitude, sense of humor, relentless curiosity (and inherently interested in translating insights into usable content).
Bachelor`s degree, preferably in english, communications, marketing, journalism, business or comparable discipline
Benefits:
Medical, dental, and vision insurance
Paid parental leave
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open time off
401(k) matching program
Adoption assistance
Infertility treatments
See more genesys benefits information at https://mygenesysbenefits.com/
Covid-19
Safety for our employees and our communities is a key priority for genesysWe continue to experience rapid growth during the covid-19 pandemic and are conducting remote hiring and onboarding processesAll hiring and onboarding processes are being conducted remotely at this timeWe utilize zoom video meetings and phone calls during the interview processWe will be working remotely through at least september 30, 2021, in most locations, and we are re-evaluating the opening date of all the genesys offices on an ongoing basis.
About genesys
Every year, genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countriesThrough the power of the cloud and ai, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiencesGenesys pioneered experience as a service℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyaltyThis is enabled by genesys cloud™, an all-in-one solution and the world`s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibilityVisit www.genesys.com.
Genesys is an equal opportunity employer committed to diversity in the workplaceWe evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics#li-bh1
