Genesys business transformation is seeking a talented individual to help the team solve some of the most pressing and challenging business problems at one of the largest private b2b software companies in the bay area.
The business transformation team at genesys has for mission to define and drive strategic and operational improvements across the companyServing our customers first, the business operations team works at the intersection of the most important issues facing the companyOur mission is to define and drive strategic and operational improvements across the company such as, revenue generation & protection programs, operational improvement initiatives, and m&a integration.
Our team strives to:
Be the company’s connective tissue, so cross-functional teams work effectively with shared objectives
Use data to provide insight and use insight to drive actions
Think big to solve big problems, and get down to details when needed
Be independent advisors and confidential counselors to build trust
Work humbly, and embrace ambiguity
Delight customers and co-workers
Get things done!
The business transformation senior associate will regularly interact with senior management and executive levels on strategy, planning and operational execution with other team members of business transformationThe ideal candidate is comfortable deriving meaning and relevance from imperfect information based on raw data that often needs to be cleaned and completed by interviews and operational investigations.
Key responsibilities:
Facilitation of leadership strategic planning activities, including leading the development and maintenance of corporate dashboards and complex modeling
Project management and coordination of top value creation work streams
Identification of unmet or underserved needs of the organization, continuously evaluate, minimize complexities, optimize and improve processes
Participate in forums for collaboration to leverage best of breed sharing, perform root cause analysis and cross functional remediation and improvements
This individual will interface with numerous internal groups (all levels of management) and must be able to quickly form productive and positive working relationships with staff with varying technical and business backgrounds and skill levels across cross-functional teams.
Minimum requirements:
Quantitative bachelor’s degree
1-3 years relevant work experience (in banking, business operations or management consulting preferred)
Strong analytics and structured problem-solving skills
Data modeling, analysis and visualization skills
Solid financial, and business acumen
Good communication skills
High emotional intelligence
Strong attention to details, with ability to drill down into very tactical considerations to ensure accuracy in deliverables
Self-starter and autonomous, ability to multi-task, work independently, prioritize and get things done
Desirable skills:
Master’s degree a plus
Benefits:
Medical, dental, and vision insurance
Paid parental leave
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open time off
401(k) matching program
Adoption assistance
Infertility treatments
See more genesys benefits information at https://mygenesysbenefits.com/
Covid-19
Safety for our employees and our communities is a key priority for genesysWe continue to experience rapid growth during the covid-19 pandemic and are conducting remote hiring and onboarding processesAll hiring and onboarding processes are being conducted remotely at this timeWe utilize zoom video meetings and phone calls during the interview processWe will be working remotely through at least september 30, 2021, in most locations, and we are re-evaluating the opening date of all the genesys offices on an ongoing basis.
About genesys
Every year, genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countriesThrough the power of the cloud and ai, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiencesGenesys pioneered experience as a service℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyaltyThis is enabled by genesys cloud™, an all-in-one solution and the world`s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibilityVisit www.genesys.com.
Genesys is an equal opportunity employer committed to diversity in the workplaceWe evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics#li-bh1
