Job details
Job type full-time
Full job description
Who we are:
Geotab is a global leader in iot and connected transportation and certified “great place to work.” we are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.
Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleetsGeotab’s open platform and marketplace, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assetsProcessing billions of data points a day, geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.
Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impactOurs is a fast paced, ever changing environmentGeotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job descriptionJoin us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work cultureReach your full potential with geotabTo see what it’s like to be a geotabber, check out our blog and follow us @insidegeotab on instagram, twitter or facebook.
Who you are:
We are always looking for amazing talent who can contribute to our growth and deliver results! geotab is seeking an digital expansion specialist who will assist in the development of engaging marketing campaigns from a customer success perspectiveIf you love technology, empowering users, and are keen to join an industry leader — we would love to hear from you!
What you’ll do:
The digital expansion specialist will design, build and test onboarding flows within mygeotab products from conception to launch, and is responsible for discovering, developing, and optimizing features to enhance and optimize in-product customer experienceThey will build and nurture a thriving training and just-in-time workflow strategy across multiple software, supporting internal employees, end-users, resellers, and partnersThis position will ultimately assist in building geotab’s customer intelligence by identifying which ideas should be promoted into features in whatfix to push the product strategy forwardFor success in this role, reliable problem solving skills, creativity, technical aptitude and acute perception are invaluable skills.
How you’ll make an impact:
Own the geotab software guidance roadmap and prioritize building what matters most to achieve the strategic goals and initiatives behind the product.
Gain a deep understanding of customer experience; identify and fill product gaps and generate new ideas that grow market share, improve customer experience, and drive growth.
Set and drive growth metrics, working with the support of a cross-functional team.
Support internal stakeholder teams in capturing insights from existing customers to inform business decisions across the geotab org.
Ensure that feedback loops and requests are seamlessly integrated into product planning and development processes (e.gUnblock trending sales objections, adapt to a new market segment, disrupt with a new lower priced offering, pivot the solution to a better fit).
Collect and analyze feedback from customers, stakeholders and internal teams to shape requirements, features and end products in delivering high-level solutions.
Collaboratively define and drive reporting and monitoring mechanisms against set growth goals and metrics.
Coordinates feature epic prioritization with technical debt and quality-stability investments.
Develop and optimize product journeys that build competency over time and solve for real-time knowledge gaps during general use.
Partner with the marketing and customer success teams in the creation of proactive pop-up content to drive deep adoption of geotab products and services.
Coordinate with marketing, technical writing, data, localization, product, and communications teams to ensure brand consistency and strategy alignment.
Leverage technology to develop and implement 1:many strategies to identify continued (lifecycle) value adding conversations with all assigned customer segments
What you’ll bring to this role:
Post-secondary diploma/degree specialization in business, commerce or a related field.
Id certification preferred
Bachelor’s degree in communication, marketing, learning, or technology related field
1-3 years experience in customer onboarding/implementation/discovery.
Experience leveraging in-application software and/or instructional/learning design.
High level of technical proficiency preferred (i.eHtml, css, etc)experience in a saas environment is highly valued.
Must stay relevant to technology and should have the flexibility to adapt to the growing technology and market demands.
Well-defined sense of diplomacy, including solid negotiation, conflict resolution, and relationship management skills.
Excellent verbal and written communication skills, including comfort with delivering presentations and training.
Experience leveraging customer success tools (i.e., salesforce) required.
Experience with reporting or business analysis.
High accuracy and meticulous attention to detail.
Strong project management skills; able to identify needs, develop effective solutions and manage projects through to completion.
Ability to stitch together disparate insights to uncover common patterns.
Strong analytical skills with the ability to problem-solve to well-judged decisions.
Strategic mindset, with a keen sense of priorities, along with an ability to pivot as the landscape changes.
Strong team player with the ability to engage with all levels of the organization.
Technical competence using software programs, including, but not limited to, google suite for business (sheets, docs, slides).entrepreneurial mindset and comfortable in a flat organization.
Experience managing a technology-based onboarding program.
Experience with google analytics is a big plus.
How we work:
At geotab, we understand that the world is always changing and that we need to change with itGeotab has adopted a hybrid model for working, including a flexible work from home program, with the opportunity to work in our safe, clean officesWhen working from home, you are required to have a reliable internet connection with at least 50mb dl/10mb ulVirtual work is supported with cloud-based applications, collaboration tools and asynchronous workingThe health and safety of employees are a top priorityWe encourage work-life balance and keep the geotab culture going strong with online social events, chat rooms and gatheringsJoin us and help reshape the future of technology!
We believe that ensuring diversity is fundamental to our future growth and progress and is an integral part of our businessWe believe that success happens where new ideas can flourish – in an environment that is rich in diversity and a place where people from various backgrounds can work togetherGeotab encourages applications from all qualified individualsWe are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hiredWe will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processesIf you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at careers@geotab.comClick here to learn more about what happens with your personal data.
