Job details
Salary from $40,000 a year job type full-time number of hires for this role 1
Qualifications
Help desk: 2 years (required)
Windows: 2 years (required)
Day shift (required)
Us work authorization (required)
High school or equivalent (preferred)
Office 365: 1 year (preferred)
Full job description
Job title: help desk engineer
Reports to: service operations manager
Status: open
Hours: 40 +/-
Department: service delivery
Summary
Come join our team! we are looking for a rockstar to join our growing managed service teamThis role is responsible for maintain high-quality white-glove it services and support for our customersOur goal is to deliver excellent technical and non-technical support with exceptional customer service and follow-throughWe are team oriented and work closely together to grow our business and ourselvesWe are looking for an enthusiastic technologist who has a desire to learn and provide excellence.
Key responsibilities include but not limited to:
Serve as a first point of contact for all technical support issues
Monitor and respond quickly and effectively to requests received through the it helpdesk
Provide knowledge to customer related to it/is infrastructure within a production environment
Monitor service desk for tickets assigned to the queue and process based on priority
Work with a broad amount of technology, including, remote desktop, vpn’s, office365, and other cloud solutions
Utilize and maintain the helpdesk documentation software
Coordinate tickets between end-users and vendors to resolve issues
Document resolutions for support tickets
Flexibility with rotating on-call shifts
Install, test and configure new workstations, peripheral equipment and software
Provide technical assistance over the phone using remote assistance software
Complete timesheets/expense reports and submit within a timely fashion
Manage pc setup and deployment for new employees using standard hardware, images and software
Assign users and computers to proper groups in active directory
Travel on-site to customers as needed to deploy workstation and troubleshoot technology
All other duties, as assigned
Qualifications
Industry technology certification: including comptia, azure, microsoft, cisco, vmware
College degree or equivalent in work experience
2+ years of experience working in it service team/msp noc team environment
Proficient with office365 management
Pathway to higher certifications within 2 years (i.e mcse, ccna, mca, mce)
Skills & knowledge
Technical knowledge of storage, virtualization, and compute across multiple vendors
Experience with lan, wan, and wlan technologies
Configure and troubleshoot vpn’s
Positive attitude, towards people and problems
Ability to self-start, work independently and achieve high standards to meet multiple deadlines
Explicitly proficient communicator, including writing, speaking, editing, proofreading and computer skills
Above-par working capacity, to work in small and large projects with great attention to detail.
Work effectively with team in a team-oriented environment with a positive, can-do attitude.
Adept in developing and maintaining strong relationships with management, team-members, vendors and clients.
Exhibit a high degree of professionalism, balanced business judgment, tact and diplomacy.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classificationThey are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all employees within this class.
Job type: full-time
Pay: from $40,000.00 per year
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Professional development assistance
Retirement plan
Schedule:
8 hour shift
Ability to commute/relocate:
Boston, ma: reliably commute or planning to relocate before starting work (required)
Application question(s):
Are you able to lift, mount, and physically install computer equipment?
Education:
High school or equivalent (preferred)
Experience:
Help desk: 2 years (required)
Windows: 2 years (required)
Office 365: 1 year (preferred)
License/certification:
Comptia certification (required)
Shift availability:
Day shift (required)
Work location:
Multiple locations
Work remotely:
Yes
Work location: multiple locations
