Job details
Salary $26 - $30 an hour job type full-time
Full job description
Job description for operations manager
Position title: operations manager at golab (full time employee, remote- based in seattle)
Company description:
Golab is the first certified mobile lab to bring same-day covid-19 testing by registered nurses directly to workplaces, homes, and eventsOur mobile labs serve corporate and private groups- from essential workers to professional sports leagues- and deliver test results in as fast as 15 minutesFor every test we perform, we donate a portion of proceeds to community health and youth charities.
Company website: www.golabsolutions.com
Position overview:
Golab is seeking an operations manager to join our growing leadership teamOur mobile labs provide on-site covid-19 testing to corporate and private groups across western washington, from essential workplaces and private events to professional sports teamsWe believe that same-day covid-19 testing should be accessible to everyone, and that accurate mobile diagnostics will play a key role in our post-pandemic recovery and healthcare ecosystem for years to come.
In your role as operations manager you will be managing lab operations and sales, and providing direct customer service to clientsThis is a remote position based in seattle, and much of your daily work can be completed online and over zoomThis position requires you to drive golab vehicles to and from our seattle lab headquarters and client testing sites, as neededHours are flexible and can include weekends.
If you are an entrepreneurial, values-driven leader who is excited by getting involved in all aspects of growing a healthcare startup, this is the position for youThis is a unique role where your daily contributions will have a direct impact on our patient experience and company growthYou will be working closely with golab’s co-founders, medical staff, and patientsWe maintain the highest safety standards, bring the best available testing technology to our clients, and deliver exceptional customer service.
Business and lab operations - you will take ownership for ensuring that every client testing job- however large or small- is executed with care and excellenceThis means taking the lead on shift scheduling and regular communication with our exceptional team of registered nurses and lab assistantsYou will support golab’s medical teams in-person by transporting lab equipment to/from our seattle lab hq to client testing locationsEvery once in a while, you may even be putting on ppe and jumping in to help with checking-in patients or uploading test results into our patient portalGolab will always provide you with reliably sourced, medical-grade ppe and sanitization supplies before any in-person workThe ideal candidate for this position exemplifies professionalism, commitment to lab safety standards, and friendly and compassionate customer service, when interacting with a diverse set of patient groups and golab teammates.
Sales - you will manage inbound client booking requests for corporate and private covid-19 testing, as well as grow our outbound sales program.
Essential duties and responsibilities:
Lead day-to-day mobile lab operations, customer service, and sales
Manage client booking requests for mobile covid-19 group testing, from generating initial proposals to invoicing after testing has been completed
Respond to inbound client booking inquiries during business hours
Track sales in golab crm systems
Lead targeted outbound sales to new clients, working closely with golab managing director and digital marketing manager
Manage lab supply inventory and ordering
Transport golab mobile lab equipment and supplies to/from golab’s seattle office headquarters to golab nurses at client testing sites, as needed
Provide responsive customer service by phone/email and in-person for corporate and private testing groups
Upload lab-verified test results into golab patient portal and report results to local health jurisdictions
Proper don and doff of ppe as required at covid-19 test sites (training will be provided)
Abide by clia, hipaa, cdc and fda-eua compliance and safety guidelines at all times (training will be provided)
Preferred qualifications:
Experience working as a manager
Bachelor’s degree in business or related field
Proven leadership experience in sales, lead generation, and customer service
Interest in public health and golab mission
Computer skills:
Highly proficient with microsoft outlook, word, excel, and powerpoint
Highly proficient with google sheets and documents
Highly proficient using ipads for patient intake, check-in, and logging test results
Required knowledge, skills & abilities
Outstanding interpersonal skills- both oral and written, including the ability to quickly build rapport with clients and colleagues of all ages and abilities
Positive self-starter with appreciation for fast-paced startup environment; ability to work under pressure
Flexible and highly organized
Strong time-management skills; ability to multi-task, and prioritize
Attentive to details with excellent follow-through skills
Understanding of the sales process and dynamics
Reliable and on-time team player
Ability to collaborate with team members
Ability to lift and carry testing station equipment weighing up to 30 lbs for short distances at mobile testing sites
Desired: clean driving license in order to drive and operate golab company vehicles if needed.
Salary: base salary of $55,000 depending on experience + bonuses based on performance metrics
Application instructions: submit application including a resume and cover letter via homebaseApplications without attached resumes will not be consideredNo phone inquiries, please.
Golab is an equal opportunity employer without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, genetic information or any other basis protected by applicable law.
Prior to a new hire, a background check including criminal record history will be conductedInformation from the background check will not necessarily preclude employment but will be considered in determining the applicant`s suitability and competence to perform in the position.
Available shifts and compensation: we have available shifts all days of the weekCompensation is $26.00 - $30.00/hour.
About golab: golab is looking for an individual to join our teamOur ideal candidate is self-driven, motivated and trustworthyLearn more about us at www.golabsolutions.com.
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