Job details
Job type full-time
Full job description
The role
The employee relations specialist serves as a functional expert in support of a proactive employee relations function consistent with our vision and values and in alignment with our people strategyReporting to the srTalent partner and in support of the operations organization, the er specialist provides guidance and coaching to frontline leaders to strengthen leadership capabilities, and supports the development of a data-driven strategy aimed at promoting employee engagement and driving business results.
Responsibilities:
Conducts timely, objective, and thorough internal investigations, maintaining detailed and accurate files and preparing all required documentation
Engages as a trusted partner and subject matter expert with employees and managers on work related issues including, but not limited to, performance management, workplace concerns, requests for reasonable accommodation (ada), wage and hour concerns, complex labor law matters and involuntary terminations
Initiates a proactive, strategic approach to employee relations by identifying and analyzing er data/metrics for themes, trends, and root cause identification; share findings with key partners in order to develop and deliver a plan to stabilize and reduce er volumes
Promotes knowledge, understanding, and compliance with regard to company policy through coaching, training and education
Builds and leverages inclusive and collaborative relationships with internal business partners, including talent management, hr operations, compliance, talent acquisition, learning and development, legal and other internal partners to develop proactive strategies, solutions, programs and policies
Requirements:
Minimum 5 years of complex er experience, with an emphasis on effectively handling employee issues, investigations and facilitating resolutions
Demonstrated experience leading a wide variety of complex employee investigations and providing employee relations consultations with little supervision.
Advanced understanding of employment and hr related laws, regulations, policies, principles, concepts and practices, including title vii, ada, adaa, and fmla.
Previous experience supporting a multi-state remote workforce
High emotional intelligence and strong people skills.
Great coaching ability, sound judgement and problem solving skills
Critical thinker who can see full picture in order to make recommendations for resolution of issues
Ability to understand and leverage organizational metrics to identify trends to inform recommendations and solutions
Strong collaborator with ability to effectively work cross functionally
Preferred qualifications:
Experience supporting healthcare operations, including call center environments
#li-remote #li-jf2
About grand rounds health, doctor on demand and included health: grand rounds health, doctor on demand and included health merged in 2021 to form the first of its kind integrated virtual care company to raise the standard of healthcareOur personalized, longitudinal care services include primary care, specialty care, integrated behavioral health, everyday and urgent care, chronic condition management and prevention and 24/7 triageWe get members to the right care, at the right time through ongoing clinical navigation, expert medical opinions and care coordination.
Partnering with leading employers and health plans, we deliver unparalleled, end-to-end careOur combined nationwide practice of dedicated clinicians and innovative data science and technology platforms provide better care experiences, better member satisfaction, and better outcomes and cost savings for our nearly 100 million covered lives across commercial, medicare and medicaid.
Headquartered in san francisco, the combined company has been recognized as a 2020 ucsf digital health award winner for employer wellness and 2021 best workplaces in healthcare and biopharma™ by great place to work and fortuneLearn more at www.grandrounds.com and www.doctorondemand.com.
- grand rounds health is an equal opportunity employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local lawGrand rounds health considers all qualified applicants in accordance with the san francisco fair chance ordinance.
