Job details
Job type full-time
Full job description
Who we are:
At grantham our students are at the forefront of everything we do and we are passionate about maximizing their potentialWe have been making a difference and impacting the lives of students since 1951We have this same passion for our employeesAre you looking to build a solid career and make an impact in the lives of others? if the answer is yes! we have an exciting opportunity for you!
What we have to offer:
Just as we help our students maximize their potential, we’ll also help you maximize yoursFrom our full-time staff to our faculty, grantham provides amazing job growth opportunities with a competitive compensation and benefits package, health and life insurance, retirement plan, generous paid time off, a culture of service and generosity, and a robust employee recognition programEmployees, their spouses and dependents leverage our generous tuition benefit, by earning any degree free of charge.
Key job responsibilities:
This position can be done remotely.
Receive (via phone, email, im, ticket, or in person), prioritizes, documents, and actively resolves user help requestsProblem resolution may require that the individual give in-person, hands-on help at the desktop level.
Perform hardware and network connection troubleshooting and repair to damaged or broken components such as hard drives, monitors, mice, keyboards, docking stations, and other peripherals.
Prepare and deploy computer hardware for university employees including new employee setups.
Perform computer imaging and software deploymentMaintain images and software deployment packages.
Maintain physical inventory of computer systems and various parts to include separating, testing and labeling items.
Basic repair of printers and copy machines, coordinates service calls, and maintains supply inventory
Coordinate warranty work for all devices under warranty.
Install hardware such as docking stations, monitors, keyboards, and printers.
Install or upgrade software on client end point devices and instruct user on use.
Troubleshoot vpn and remote connection issues.
Monitor and notify manager of the need to reorder supplies and peripherals.
Maintain an orderly work area and is readily accessible to others in the department.
Collaborate with others in the it team to deliver service requests and projects by established due dates
Stay abreast of changes within the it department and the university business systems and processes
Project a professional and courteous image of the overlying position and the it department to all internal and external customers.
Flexibility to work different shifts, work on call, and cover for coworkers when necessary.
All other duties as assigned
Education/ work experience requirements and desired skills:
Completed at least one year of studies in an information technology/computer science baccalaureate degree program required
Experience with troubleshooting hardware and software issues required
Experience with anti-virus software, operating system installation, disk imaging tools, application installation, browser-based software-as-a-service applications required
Intermediate experience with windows operating systems
Excellent communication skills and customer service skills are required
Ability to answer frequent phone calls for long periods of time
Ability to document issues into ticketing system while on the phone with end user
Ability to multi-task, maintaining close attention to detail and timeliness of work production.
Ability to work in a positive team-oriented manner with a variety of people (students, faculty, staff, administrators, vendors, and members of the general public).
Grantham university is an equal access, equal opportunity, affirmative action employer that is fully committed to achieving a diverse workforceAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, pregnancy, disability, age, veteran status or any other protected status under federal, state or local law.
