Job details
Job type full-time
Full job description
As greenfly continues to expand into new industry verticals, we are seeking a relationship-driven senior customer success manager to help manage, retain and expand our growing portfolio of customers, including incredible brands like nba, adidas, viacom, major league baseball, and nbcuniversal.
Reporting directly to the vice president of customer success, the ideal person for this role will be a critical part of greenfly’s customer success teamAs an expert at both customer onboarding and building long-term relationships, you will support some of greenfly’s most iconic entertainment & consumer brand customers.
Building a deep understanding of how greenfly’s customers should utilize greenfly to best support and optimize their organizations, you’ll be pivotal in ensuring customer satisfaction, customer retention and expansionThe customer success team will look to you as an expert on entertainment and consumer brands.
Greenfly is a digital media collaboration saas platform that enables - and inspires - brands to request, manage and share user- and creator-generated content with influencers, talent, advocates, athletes, brand ambassadors, employees, and fansCo-founded by mlb all-star shawn green, the company began in 2014 and has quickly established a significant foothold in the sports, media, and brand sectors.
You will
Establish and grow customer relationships, build trust and advocacy
Learn all about the greenfly platform to ensure that customers are leveraging functionality to its fullest
Work cross-functionally with sales, marketing, product and engineering to advocate on behalf of customers and deliver value at every touchpoint
Guide new customers through on-boarding, including initial setup and training to ensure maximum usage, value, retention and expansion
Create unique on-boarding plans for customers’ advocates with attention to detail
Lead strategic conversations with key stakeholders to ensure the customer is successful in meeting business and greenfly specific objectives
Monitor customer usage and metrics to track adoption, opportunities for expansion, indentify `at-risk` signs
Work proactively to eliminate risk for churn, escalating customer issues as needed
Deliver reports to showcase greenfly value to the customer, identify opportunities for improvement and growth, and highlight trends
Build out industry best-practices and processes related to your segment of customers
Requirements
Minimum 3 years of overall account management, customer success or saas b2b experience
Minimum 3 years of working at or directly with entertainment organizations or brands
Proven results in meeting customer retention and expansion goals
Excellent presentation skills - verbal and writtenYour communication is influential, but you also love to listen.
Clear understanding of the social media landscape and social media marketing trends
A proactive, intentional approach to handling customer relationships
Proven ability to succeed in a fast-paced, startup environment
Strong project management skills
You`re an independent thinker and problem solver
You`re a quick leaner, and have the ability to ramp quickly
Experience with salesforce.com
Willingness to travel based on customer needs
Ba / bs degree preferred
Benefits
Very competitive salary
Stock options - everyone is an owner!
Great benefits: unlimited vacation (time off), heath, dental and vision benefits
Position can be fully remote, or you can work from our santa monica, california headquarters or our nyc offices with a flexible schedule
Some travel required
Must be be legally eligible to work in the united states.
At greenfly, we celebrate different opinions and points of view and we believe that our diversity drives innovation.
