About guaranteed rate:
Guaranteed rate is the 5 th largest retail mortgage lender in the u.sBy offering industry-leading tools, low-rate mortgages and unparalleled customer service, we’ve become the home purchase experts®At guaranteed rate, we think big—pushing beyond what most people believe is possibleWe strive to work with the best of the best, building business with the best referral partners and hiring the best employees—allowing us to deliver world-class customer serviceOur goal is to make sure every customer has a great experienceHeadquartered in chicago with 5,000+ employees in 300+ offices across the u.sAnd licensed in all 50 states, we’ve helped thousands of homeowners with more than $37 billion in home purchase loans and refinances in just the past year alone.
What’s the role?
As an employee relations advisor (era), you will be a key part of the hr teamIn this role you will provide internal consulting, coaching, and expertise to business leaders, hr colleagues, employees, and in-house counsel on a variety of employee relations issues including at-risk performance management, employee investigations, and separations (both individual and larger-scale).
Job description
Serve as an in-house employee relations expert and lead internal investigations including gathering facts, conducting relevant interviews, reviewing current employment law, and using sound judgment to recommend optimal courses of action
Work with relevant hrbps on complex performance management issues including implementing corrective action and other disciplinary procedures up to and including termination
Help manage a variety of employee separations including working with the relevant internal parties on employee and manager communications, separation agreements, final payments, and equipment returns
Handle complex and emotionally charged issues with professionalism and discretion, offering solutions without bias and providing excellent customer service
Mediate issues between employees and colleagues and/or managers to minimize conflict and reduce risk to the company
Work with in-house counsel and hr colleagues to draft and revise policies to respond to relevant changes in the employment law space pertaining to employee relations
Maintain meticulous records and respond to relevant internal and external documentation requests including employee relations reporting
Identify and implement solutions to drive efficiencies and other improvements in the employee relations realm and across the broader hr landscape
Perform other duties and special projects
Competencies
Working knowledge of all applicable federal and state employment laws and regulations
Excellent communicator with the ability to influence at all levels of the organization and cross-collaborate across functions
An analytical mindset with sound judgment and excellent decision-making skills
Outstanding attention to detail
A high degree of ethics and a practice of discretion and confidentiality
Able to handle multiple priorities and navigate through nuance in a rapidly changing environment
Qualifications
Bachelor`s degree and 7+ years of relevant employee relations experience in a complex, fast-paced organization
Proven experience solving a variety of employee relations challenges with the application of a consultative approach and sound judgment
Experience confidently representing policies and practices to leaders and employees across the organization
Proven ability to assist leaders with diagnosing and resolving issues through proper questioning techniques, active listening skills, and risk assessment
Proficient in office 365
Guaranteed rate is an equal opportunity employer that welcomes and encourages all applicants to apply regardless of age, race, sex, religion, color, national origin, disability, veteran status, sexual orientation, gender identity and/or expression, marital or parental status, ancestry, citizenship status, pregnancy or other reason protected by law.
