Job details
Job type full-time
Full job description
Description
Position: technical quality assurance manager
Department: global deployments – technical deployments
Location: remote, us
Job type: full time
Reports to: vp operations americas
The technical quality assurance manager is responsible for ensuring the quality of the installation services delivered by tpp (third party partners) meets guesttek standardsThis position will partner with the director field services to ensure that tpp installations are closely monitored, issues are well-documented, and improvement plans are developed and effectively implemented in a timely manner to enhance the quality of guesttek tpp installationsThe position is also responsible for ensuring the e-learning modules on gtku are up to date and that all tpps complete the training that is essential to providing excellent installation services to guesttek customers.
Responsibilities:
Act as the primary contact and guesttek technical liaison for tpps,
Ensure that tpps’ technical and procedural knowledge meet the established standards necessary to eliminate installation issuesWork closely with the director field services to ensure that consistent standards are established, well-defined, communicated and upheld.
Work closely with the training team to ensure that all documentation standards are accurate and relevant for the installation team
Ensure gtku e-learning modules are up to latest standards and cover any changes made by r & d
Partner with project managers to identify and address substandard installations performed by tpps and address issues directly with tpps.
Contribute in the creation, distribution and routine update of the end to end tpp installation and test guesttek best practice standard documents to ensure installation excellence
Oversee tpp install testing and client transition to guesttek support team.
Work with director field services to document rca events and ensure knowledge articles are updated into the support tools in use.
Visit tpp installations and also conduct spot checks to validate that the quality of work performed by tpps meets defined technical standards
Work with vp americas operations and director field services to review installation timelines end to end ensuring quality of installs and timings for particular installs are accurateThis would involve a visits to site from time to time to confirm what be believe is still accurate.
When needed, assist in remote installation, configuration and troubleshooting to support hsia , ftg and voice network installations.
Be a point of escalation for tde with tpp issues on site and assist director field services with mitigating risks
Provide tde training where necessary to help improve end to end processes as part of continuous learning.
Interface with all departments to ensure smooth transitions of processes.
Personal attributes:
Able to work independently with limited supervision.
Able to follow project documentation and specifications as presented.
Detail oriented.
Proven analytical skills and excellent problem-solving attitude and skills to resolve technical issues.
Effective communicator with excellent written and verbal communication skills.
Written and verbal proficiency in english and spanish is preferred
Strong documentation and troubleshooting skills.
Travel required up to 15%Travel may require a valid passport.
Able to work in a demanding, fast-past environment with tight deadlines.
Accountability for end results.
Ability to build strong rapport and good interpersonal relationships
Qualifications
Possess a degree in applied information technology from a technical college or equivalent or equivalent and demonstrable on the job experience
Preference would be given to individuals with ccna and cmna or equivalent qualifications.
Expert knowledge of tcp/ip protocols, routing, subnets, and network troubleshooting.
Advanced knowledge of switches, firewalls, ethernet and internet connection methods, utilized in todays routing and lan switching technology.
In-depth knowledge of wireless security - .1x, radius, wpa2, eap-tls, psk, general pki concepts.
Wlan design experience leveraging tools such as ekahau, wireshark, and wireless testing technologies to troubleshoot and verify wireless designs meet brand standards and client expectations.
Advanced working knowledge of linux, switched, dsl, and wifi networking equipment.
Strong knowledge of tia/eia standards for structured cabling is an asset.
Guesttek interactive entertainment ltd
Job type: full-time
Work location: multiple locations
